[Hiring] HR Data & Support Specialist @Emapta

Role Description

The HR Data & Support Specialist resolves requests, troubleshoots issues, and strengthens client confidence in essential workforce technology. Develop valuable HR expertise while supporting international businesses from home.

Qualifications

• A bachelor's degree in Human Resources, Education, Business Administration, or a related field is preferred.
• Minimum of 1-3 years of progressive, relevant work experience in human resources and HRIS/HCM applications.
• Experience with learning and performance management technologies, applicant tracking systems (ATS), onboarding tools, and TLM program administration is a plus.
• Experience with data collection tools.
• Strong relationship management skills.
• Ability to perform duties with minimal direction.
• High degree of computer literacy and demonstrated ability to integrate technology into the workplace.
• Results-oriented approach, positive outlook, and clear focus on providing high-quality customer service and building sustainable customer relationships.
• Strong analytical, planning, and organizational skills, with the ability to manage competing demands.
• Ability to understand customer needs and collaborate with customers to develop strategies and solutions that deliver high business value.
• Effective interpersonal, collaboration, and team-building skills.
• Experience in HR/HCM domains such as HR compliance, payroll, HCM/HR systems integration, talent management, recruiting, staffing software, organization management, or organization development is a strong plus.
• Excellent verbal and written communication skills, with demonstrated ability to interact effectively with people at all organizational levels and with various types of clients.
• Ability to work effectively as a team member.
• Demonstrated willingness to participate in professional development activities to develop and improve new and existing skills and adapt to the evolving needs of the organization.
• Experience in a PEO environment is a plus.
• Proficiency in core Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Project planning and management skills.

Requirements

• Receive end-user support requests by telephone, email, and the ticketing system.
• Monitor the support ticket queue, select tickets according to internal processes, and contact clients to begin troubleshooting.
• Investigate and resolve assigned support requests through to final resolution and ticket closure.
• Identify and escalate critical events.
• Document all actions taken and client interactions to support team coordination.
• Maintain open communication with team members and collaborate to resolve client issues.
• Perform additional duties as assigned by management.

Benefits

• Competitive Salary Package.
• Night differential pay to maximize your earnings.
• Permanent WFH arrangement.
• Fixed weekends off.
• HMO coverage with free dependent upon regularization.
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!).
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash).
• Fun engagement activities for employees.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.