[Hiring] Financial Aid Officer @Chattanooga College Medical, Dental, & Technical Careers Inc.

Role Description

At Chattanooga College MDTC, the Student-Facing Financial Aid Officer will help implement our strategy of “Where a small school can make a BIG difference!!” The Financial Aid Officer will provide accurate guidance and financial counseling to students and families to support student success through financial literacy and access to aid. This includes responsibilities such as advising on aid programs, assisting with FAFSA completion, and reviewing documentation.

Ideal candidates must have excellent interpersonal, communication, problem-solving, and listening skills. Candidates must be able to adapt to a fast-paced work environment and manage multiple priorities and changing assignments.

This is a professional/non-instructional position supporting the Financial Aid Department, requiring considerable interaction with students and families through individual meetings, group sessions, and/or events. Student-Facing Financial Aid Officers are expected to possess extensive knowledge of federal, state, and institutional financial aid regulations. They must be able to interpret individual needs, provide personalized support, and work effectively with individuals who may be confused, stressed, or demanding.

Employees in this role can expect to:

• Counsel individuals regarding financial aid options and award packages.
• Assist with decision-making related to grants, scholarships, and loans.
• Help guide individuals toward successful outcomes.
• Maintain confidentiality and accurate records to ensure compliance with accreditation standards, institutional policies, and federal regulations (e.g., FERPA, as applicable).
• Support institutional events such as outreach workshops and presentations.

A strong commitment to equity, access, and success for underrepresented or at-risk populations is essential.

Qualifications

• Strong interpersonal, communication, and public presentation skills.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and external partners.
• Ability to communicate clearly and professionally in verbal and written formats.
• Knowledge of the role’s function in supporting learning, access, and success.
• Ability to use technology to support services, including Microsoft Office, student information systems, and learning platforms.
• Detail-oriented and approachable demeanor.

Requirements

• Associate’s degree in finance or business, or a related field (or equivalent experience).
• A minimum of 1–3 years of experience in financial aid, student services, or a customer-facing administrative role.

• Preferred: Bachelor’s degree in finance, business, education, or a related field (or equivalent experience).
• Preferred Experience: Experience working in higher education.
• Preferred Knowledge: Familiarity with financial aid management systems and federal/state regulations.

Company Description

Chattanooga College MDTC is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic, in accordance with applicable federal, state, and local laws.

Chattanooga College MDTC encourages applications from individuals of all backgrounds and experiences and is dedicated to providing equal access to employment opportunities.