[Hiring] Financial Aid Systems Administrator @Pace University

Role Description

The Financial Aid Systems Administrator position is essential to supporting compliant and accurate financial aid processing and system operations. The position supports the implementation of all federal financial aid changes and updates, including those introduced under OB3, and ongoing federal financial aid compliance. This role supports Financial Aid Systems processing related to both federal and private education loan programs, ensuring accurate aid awarding and disbursement.

This position works closely with the Director of Financial Aid Systems, Associate Director of Financial Aid Systems, and Associate Director of Compliance to support financial aid processing, systems operations, cleanup, reconciliation, and the annual audit. Responsibilities include:

• Working closely with the Title IV Loans and Grants Specialist.
• Loan application processing.
• Resolving discrepancies.
• Managing and training staff on Loan Schedule of Reduction requirements.
• Supporting the centralization of aid review processes within the Financial Aid Systems team.

Qualifications

• High School degree required, Bachelor's degree highly preferred.
• Strong computer skills.
• Strong problem-solving, analytical, and organizational skills are a must.
• Ability to maintain confidentiality, be detail-oriented, exercise sound judgment, and act with initiative.
• Excellent communication (oral and written) and interpersonal skills in all media (telephone, in-person, and e-mail) are required.
• Ability to present and explain technical or financial aid information to counselors.
• Technical experience to complete basic computer troubleshooting independently.
• Financial Aid experience strongly preferred, with knowledge of federal aid programs highly desirable.
• Ellucian Banner experience preferred.

Requirements

• Monitor and manage loan proration and repackaging to ensure compliance with federal regulations.
• Process and manage PLUS and alternative loan applications, including lender coordination.
• Review and resolve Loan Limits C-Flag issues and ensure adherence to federal borrowing limits.
• Run and analyze critical compliance reports, including: Load Level Report, Over-Award Report, Unpaid Aid Report, and Federal Aid Cleanup Report.
• In collaboration with the Title IV Grants and Loan Specialist, maintain Federal Direct Loan and PLUS legacy provisions, including ongoing eligibility and usage tracking.
• Identify, investigate, and resolve discrepancies to prevent over-awards and aid miscalculations.
• Perform timely review of student records identified for financial aid adjustments, discrepancies, or other required action.
• Serve as backup for Common Origination and Disbursement (COD) daily processing, ensuring accurate origination and disbursement reporting.
• Support annual system setup and year-end cleanup to align with new federal aid cycles and regulatory updates.
• Assist the Director of Financial Aid Systems and the Associate Director of Financial Aid Systems with internal and external audits, including documentation, reconciliation, and issue resolution.
• Monitor regulatory updates and implement system/process changes required for federal compliance.
• Provide basic training and process guidance to Financial Aid staff on system procedures, loan processing requirements, and process changes.
• Perform other such duties as may be assigned from time to time.

Benefits

• Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
• Income protection in the event an employee is not actively at work, due to illness (FT Employees).
• 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
• Programs and services that assist in balancing work and personal life (PT and FT Employees).
• Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
• Opportunity for faculty and staff to participate in Pace’s award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
• Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).

Work Hours

Monday through Friday, 9:00 a.m.–5:00 p.m., with additional hours as needed. This is a remote position; however, with advance notice, staff must be able to assist/travel to the NYC, Pleasantville, and White Plains campuses for training, events, or on-campus coverage, as needed.