[Hiring] Employee Services Coordinator @Bright Horizons Family Solutions

Role Description

Reporting to the Employee Services Supervisor, the Employee Services Coordinator is primarily responsible for processing documentation and applying savings (when applicable) while auditing education assistance verification documents and responding to participant questions through online ticketing and live chat. This is a Remote position available in the United States. This is a Part-Time role that will require a working schedule of Monday - Friday 12:00pm - 4:00pm EST with flexibility to increase hours during peak periods.

Essential Functions/Responsibilities

• Act as an independent reviewer to ensure policy compliance.
• Follow the tuition policy of all our corporate clients.
• Proof grade reports and tuition and student loan receipts against submissions and client requirements.
• Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
• Ability to easily navigate an internal Knowledge Base and FAQs in order to reply to customer questions via online ticketing system and live chat.
• Respond quickly and accurately to customer inquiries via live chat to answer questions, solve problems, and troubleshoot.
• Make outbound phone calls to client employees to help navigate the user interface and explain documentation and policy requirements.

Qualifications

• Bachelor's degree is preferred.
• 2 years customer service experience, and Auditing Experience is preferred.

Requirements

• High level of computer proficiency is essential.
• Must possess strong interpersonal, as well as verbal and written communication skills.
• Attention to detail.
• Proven ability to learn and utilize proprietary software and reporting tools.
• Ability to work in a fast-paced and highly dynamic environment.
• Ability to multi-task and handle more than one live chat at a time while simultaneously addressing multiple inquiries effectively.
• Ability to manage multiple clients with relative ease.
• A self-starter who is highly motivated and organized.
• Remote position - ability to work independently from a quiet, home office.
• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation

The hourly rate for this position is between $20.00 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, sick, holiday, and parental bonding leave.
• 401(k) retirement plan.
• Long-term and short-term disability insurance.
• Life insurance.
• Money-saving discounts and financial planning tools.
• Tuition assistance and education coaching.
• Caregiving support and resources for the children and adults in your family.