[Hiring] People Operations Business Partner @Rezilient Health

Role Description

Rezilient is seeking a People Operations Business Partner to help build and scale the people programs, manager support, and employee experience practices that enable our teams to do their best work. This role will partner closely with leaders across the business to support employee relations, performance management, learning and development, organizational effectiveness, employee engagement, and day-to-day people operations.

Key Responsibilities

• Employee Relations and Support
  • Oversee employee relations conversations and investigations with discretion, empathy, and consistency, documenting properly and ensuring every step reflects Rezilient's standards.
  • Serve as a trusted resource for employees across all levels, bringing sound judgment, a steady presence, and a genuine commitment to getting it right.
  • Apply working knowledge of federal and state labor law to employee relations matters, leave administration, and policy interpretation, with particular depth in ADA and FMLA.
  • Stay current on state-by-state HR practices and requirements, researching proactively as we hire in new geographies and flagging compliance considerations.
  • Set and model the documentation standard for People Ops, building the habits and templates that make thorough, clear ER documentation the default.
  • Lead employee separations and offboarding processes in partnership with the Head of People Operations and alongside hiring managers.
• Performance Management
  • Partner on the launch and execution of company-wide performance management through bi-annual reviews.
  • Work with hiring managers to build function- and role-level KPIs that connect directly to the company-wide performance program.
  • Help identify and build out People Ops KPIs that reflect what the team is actually delivering.
  • Use data and feedback to spot risks early and bring grounded recommendations forward.
• Manager Coaching and Enablement
  • Build trusted, working relationships across every level of the organization.
  • Meet managers where they are, knowing a new manager may need different support than a seasoned director or a senior leader.
  • Coach managers on the fundamentals: giving feedback, handling performance conversations, building accountability.
  • Proactively reduce uncertainty for managers, functions, and employees.
  • Help embed Rezilient's culture into how managers lead every day.
  • Design and continuously improve manager enablement resources, frameworks, templates, and guides.
  • Grow into a subject matter expert on Rezilient's business model.
• People Ops Programs and Infrastructure
  • Own leave policy administration end to end.
  • Partner on onboarding program design and execution.
  • Identify L&D needs, tools, and content that match where Rezilient is right now.
  • Help design, document, and improve scalable People Ops processes, policies, and templates.
• Knowledge Management and Cross-Functional Work
  • Co-own the Notion knowledge base with the Operations function.
  • Take ownership of the knowledge base's scalability.
  • Collaborate across Finance, Legal, Operations, Clinical, Growth, Business Services, and TA.
  • Support change management as Rezilient scales.

Qualifications

• 7+ years in People Operations, HR Business Partnering, employee relations, or a closely related role.
• Experience in a high-growth startup, healthcare, digital health, or multi-site operations environment.
• Strong working knowledge of core HR: employee relations, performance management, onboarding, offboarding, policy creation, and manager coaching.
• Ability to handle sensitive matters with discretion, empathy, fairness, and sound judgment.
• Experience designing or significantly improving People Ops programs.
• Strong communication and relationship-building skills across employees, managers, and senior leaders.
• Highly organized, execution-oriented, and comfortable managing multiple priorities in a fast-moving environment.
• Comfortable working in HR systems, people platforms, documentation tools, and AI-enabled tools.
• Strong problem-solving skills and the ability to translate ambiguous situations into clear, actionable next steps.
• Familiarity with Notion or similar knowledge management tools.
• Thrives working alongside a small team where you are both building and executing at the same time.

Benefits

• Meaningful ownership through stock options.
• Competitive base compensation.
• Comprehensive medical, dental, and vision coverage options.
• Complimentary access to Rezilient's clinical programs for you and your household members.
• 401(k) retirement plan to support your long-term financial well-being.
• Flexible Paid Time Off.
• Dedicated Paid Sick Leave.
• 11 paid company holidays each year.
• Paid family leave to support you through life's biggest moments.
• Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA).