[Hiring] Employee Engagement & Experience Coordinator @Canadian Rocky Mountain Resorts

Role Description

We are looking for an Employee Engagement and Experience Coordinator to join our HR team. This role requires travelling to our hotels in Banff, Lake Louise, AB, and Emerald Lake, BC.

Primary Function:

• To champion the employee experience at CRMR by fostering a positive, connected, and inclusive workplace culture across all properties.
• This role serves as the first point of contact for employee engagement, supporting the full employee lifecycle from onboarding through recognition, and driving initiatives that strengthen employee morale, retention, and belonging.

Duties and Responsibilities:

• Onboarding & Orientation
  • Assist with the onboarding process for all new hires across all properties, ensuring all required documentation is completed prior to each employee's start date.
  • Conduct and continuously improve new hire orientation sessions, including presentations, videos and welcome packages.
  • Partner with department managers to ensure consistent and high-quality orientation experience across all four properties.
• Internal Communications
  • Create and distribute company wide newsletters and internal announcements on a regular cadence.
  • Maintain and distribute monthly company directory updates across all properties.
  • Support HR in drafting and distributing internal communications related to company updates, policy changes, and employee programs.
  • Manage internal communication channels and ensure timely, consistent, and engaging messaging to employees across all properties.
• Employee Programs & Perks
  • Manage and administer the stay voucher program, including processing, tracking, and distribution of 6-month vouchers.
  • Own and administer the employee pass programs, including summer activity passes and winter ski passes, from application through distribution.
  • Serve as the primary contact for employee inquiries related to perks and passes, providing prompt and helpful responses or directing employees to the appropriate resource.
  • Identify opportunities to expand or enhance employee perks and programs in line with budget and present recommendations to the Director of HR.
• Events & Culture Building
  • Support the planning and execution of employee events, activities, and culture-building initiatives, including but not limited to Housekeeping Olympics, Culinary Appreciation Day, Staff Christmas Party, and other employee appreciation events.
  • Coordinate logistics for events including activities, communications and management.
  • Identify and propose new initiatives and traditions that strengthen team connection and morale across all properties.
• Employee Recognition
  • Manage and administer employee recognition programs, including work anniversaries, long service awards, and other appreciation milestones.
  • Proactively track and flag upcoming recognition milestones to ensure no employee is overlooked.
  • Partner with GMs and HODs to personalize recognition efforts where appropriate.
  • Support the development of a more robust recognition framework as the company grows.
• Employee Engagement & Surveys
  • Work in collaboration with HR leadership on developing and distributing employee engagement surveys (Pulse Survey/Exit Survey).
  • Analyze survey results and help identify trends, themes, and areas for improvement.
  • Prepare reports and present findings to HR leadership with recommended actions.
• Reporting
  • Prepare and distribute weekly and monthly reports for HR leadership on analytics through the HRIS, including Workforce and staffing, Attendance and labour, Recruitment, Risk Dashboard.

Qualifications

• Post-secondary education in Human Resources (or working towards it) is an asset.
• Experience in the hospitality industry.
• Passionate about people, culture, and creating great employee experiences.
• Excellent written and verbal communication skills with a creative eye for internal content.
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Proven ability to handle confidential information with discretion and professionalism.
• Customer service mindset with a genuine focus on employee experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience working in a multi-property or multi-location environment is an asset.

Benefits

• Complimentary stays at our sister lodges.
• Staff rates at all CRMR properties.
• Employee Benefits Program.
• Discount on food and beverages at our hotel dining outlets.
• Opportunities for growth and advancement across our properties.

Company Description

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.