[Hiring] Director, Organizational Change Management @Ryan Specialty

Role Description

The Organizational Change Management Director serves as the adoption and change management lead for large-scale employee productivity initiatives at Ryan Specialty. This person will identify the current and future state capabilities/uses, understand the behavioral changes and education needed to complete the transition, and collaborate to develop and execute the communication/marketing plan for driving adoption amongst employees. The primary focus of this role is on the people side of organizational changes and driving employee impact, maximizing acceptance, and increasing user adoption.

Job Responsibilities

• Strategize and ideate creative, strategic, memorable campaigns that will excite and motivate employees to act.
• Drive a structured methodology and deliver change management activities.
• Work with leaders and project teams to conduct readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for project management and steering teams.
• Work with leadership to identify the scope of changes and affected users related to projects. Complete End User Assessments like Audience Analysis and Change Impact Assessments to determine audience impact.
• Partner with Business Sponsors to understand the departmental goals and daily ways of working to align changes to business needs.
• Identify potential areas of resistance and draft mitigation approaches.
• Compose change management plans outlining the strategies and schedules for related OCM workstreams to engage sponsors, change behaviors and drive adoption.
• Coordinate communications that provide awareness and motivate users to adopt the new changes. Partner with Corporate Marketing for alignment of messaging and distribution.
• Coordinate training strategies in alignment with the change. Coordinate training and mentoring activities for varying audience types.
• Assist Support teams by contributing to and reviewing knowledge base articles, end-user manuals, outage notifications, etc. Review Support tickets and feedback to gain insight into end-user pain points.
• Leverage existing (or champion new) Change Champion groups to gather success stories.
• Create and manage measurement systems to track adoption, utilization, and proficiency of users.
• Report on effectiveness of OCM activities and user satisfaction.
• Provide sustainment recommendations to incorporate OCM efforts into ongoing service offerings.

Qualifications

• Bachelor’s degree in Project Management, Change Management or related field with 12-15 years of related experience.
• 5+ years of management experience.
• Serious attention to detail and proven ability to manage multiple, competing priorities.
• Skilled at reading and responding to the energy, knowing what is working/not, and adjusting facilitation style on the fly to accommodate the needs of the group.

Licenses & Certifications

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Agile Certified Practitioner (PMI – ACP), Certified Insurance Project Manager (CIPM) or Certified Information Systems Auditor (CISA) is preferred.

Technical/Functional Skills

• Agile Methodology
• Financial Management
• Lean Principles
• Project Management Tools
• Project Scope Development
• Business Planning
• Business Portfolio Management
• Software Design Lifecycle
• Software Project Management
• Strategy Implementation

Behavioral Skills

• Effective Communication
• Interpersonal Skills
• Attention to Detail

Benefits

• Paid time off for company holidays, vacation, sick and personal days.
• Paid parental leave.
• Mental health services.
• Comprehensive benefits package to support physical, financial, and emotional well-being goals.

Salary Information

The target salary range for this position is $120,000.00 - $150,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits.

Equal Opportunity Employer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.

Accommodations

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected].