[Hiring] Services AI Change Management & Adoption Leader @GE Vernova

Role Description

The Services AI Change Management & Adoption Leader drives the hands-on activation and sustained adoption of AI-enabled solutions across the Gas Power Services business. This role defines and executes a repeatable change management playbook for Services AI initiatives, ensuring readiness, adoption, and measurable business impact at the initiative level. Additionally, this role owns the Context Management process, ensuring that fleet, unit, and site-specific business context is properly structured, maintained, and accessible to power effective AI solutions.

• AI Change Management Playbook Execution: Execute and continuously improve the standardized change management playbook for GenAI initiatives using established frameworks and templates.
• Context Management Process Ownership: Own the end-to-end Context Management process, defining how business context is captured, structured, validated, and maintained.
• Context Data Quality & Enrichment: Partner with business process owners and data teams to ensure context data is current, complete, and properly structured for AI consumption.
• Activation Workshops: Design and facilitate activation workshops that translate solution capabilities into updated standard work, roles, and operating rhythms.
• Train-the-Trainer Enablement: Develop and deliver train-the-trainer sessions and toolkits to enable process owners and super users to train and support end users.
• Change Risk & Dependency Management: Manage a cross-initiative change risk and dependency register and drive mitigation actions to closure.
• Stakeholder Alignment & Communications: Build stakeholder maps and sponsor plans; coordinate targeted communications to support awareness and sustained usage of AI-enabled solutions.
• Responsible AI Adoption Enablement: Partner with DT and the Services AI Portfolio and Governance Leader to reinforce responsible AI usage and user guardrails.
• Training & Documentation: Create role-based training materials, job aids, quick reference guides, SOP updates, and release notes.
• Hypercare & Stabilization: Lead post-deployment hypercare and transition to steady-state support.
• Adoption Metrics & Corrective Action: Define adoption and outcome metrics; run reporting cadences and corrective actions when adoption or benefits lag.

Qualifications

• Bachelor’s degree in Business, Engineering, or related discipline
• 8+ years of experience leading change management, adoption/enablement, transformation, operational readiness, or product activation in a complex, matrixed organization
• 5+ years of experience in Services, Supply Chain, or industrial operations roles
• Demonstrated experience leading change management for large-scale transformation projects/initiatives
• Strong understanding of business process flows, operational data structures, and how context drives decision-making in field services environments
• English proficiency required

Requirements

• Past experience with Python or GenAI techniques and tools
• Experience with Field Service outage planning processes
• Past experience as Service Manager, Outage Manager, CPM
• Knowledge of Services products, processes, customer requirements, and budgeting/financial processes
• Experience managing fleet, unit, or site-level data and configurations in an industrial or field services environment
• Strong ERP, Salesforce, ETM, ServiceMax, and Event Vision systems experience
• Demonstrated project management experience across a matrixed organization
• PMI Project Management Professional (PMP) certification or equivalent
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Strong organizational skills
• Change agent with strong credibility and influence in the organization
• Demonstrated commitment for process improvement
• Six Sigma Green/Black Belt certification or equivalent quality certification
• Formal Lean Training/certification…Value Stream Mapping and Daily Management

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services
• Retirement benefits including the GE Vernova Retirement Savings Plan with company matching contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off