[Hiring] Director of Human Resources @Avalon Administrative Services LLC

Role Description

The Director of Human Resources serves as the Chief People Officer’s primary operational partner and is responsible for ensuring the consistent execution of employee relations, compliance, benefits administration, and day-to-day HR operations across the organization. This role serves as the first line of escalation below the Chief People Officer and is accountable for the quality, consistency, and effectiveness of the Human Resources Business Partner function.

The Director of Human Resources provides leadership to the HR team, drives operational excellence, ensures compliance with applicable employment laws and company policies, supports the employee experience, and serves as a trusted advisor to leaders throughout the organization. This role enables the Chief People Officer to focus on enterprise strategy and high-risk matters by ensuring operational HR activities are executed consistently, efficiently, and effectively.

This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Qualifications

• Seven (7) or more years of progressive Human Resources experience, including people management experience.
• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification.
• Bachelor’s degree.
• Prior experience in private equity-backed companies.
• Strong employee relations judgment and demonstrated comfort coaching leaders and Human Resources professionals through employee relations cases.
• Demonstrated track record operating as a trusted deputy or primary partner to a senior Human Resources leader.
• Proven ability to build rapport, credibility, and influence across all levels of an organization.
• Organized, calm under pressure, and comfortable establishing and enforcing team norms, processes, and expectations.

Requirements

• Directly manage and coach direct reports, including workload balancing and professional development.
• Hire Human Resources Business Partners as the company scales for growth and create a functional organizational structure to effectively support each business unit.
• Oversee day-to-day employee relations casework for quality, consistency, and timeliness.
• Review and recommend cases that need to be escalated to the Chief People Officer and/or Legal.
• Sit on internal compliance committees to represent the Human Resources function.
• Own the automation of Human Resources workflows using AI tools and existing capabilities within the current Human Resources technology environment.
• Interpret Human Resources policy consistently across the team and identify gaps requiring Chief People Officer review and input.
• Own the employee handbook for compliance, internal policy alignment, and as a vehicle to reinforce Avalon’s culture.
• Integrate culture and employee engagement initiatives with benefits programs to provide employees with a cohesive and consistent experience.
• Deputize for the Chief People Officer on internal Human Resources matters when needed.
• Escalate high-risk or novel employee matters to the Chief People Officer with facts, options, and recommendations.
• Drive execution of the Human Resources team’s Rules of Engagement, including team norms, meeting cadence, and accountability expectations.
• Maintain backup coverage plans across the Human Resources team to minimize key-person dependency and operational risk.

Company Description

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.