[Hiring] Compensation Manager @Twilio

Role Description

We are seeking a Senior Compensation Manager to lead the design and execution of our compensation strategy for the Go-to-Market (GTM) and Marketing organizations. You will partner directly with business leaders and HR Business Partners to translate business goals into competitive, scalable compensation structures, practices, and programs through a deep expertise in benchmarking, market trends, job architecture, sales compensation, and equity compensation within high-growth tech environments.

You will play a pivotal role in guiding your stakeholders through annual and mid-year cycles, and providing support on challenging leveling and job framework decisions, offers, promotions, and pay equity analyses and recommendations. You will help Twilio develop leaders who exercise strong judgment in all compensation decisions, supported by effective educational resources, compensation products and accurate data.

This role will report to the Sr. Director, Global Compensation and will partner with the broader People team as well as external, cross-functional partners.

Responsibilities

• Act as a trusted advisor to senior business leaders and HR Business Partners.
• Collaborate cross-functionally to understand operational challenges, identify opportunities, and drive comprehensive solutions that support evolving business needs.
• Leverage deep expertise in broad-based and sales incentive compensation to own compensation products from end to end.
• Guide the business through annual review cycles, promotion cycles, market calibration, and pay equity reviews.
• Create dynamic compensation models, dashboards, and automated solutions.
• Utilize data analytics and AI capabilities to extract actionable insights, recommend data-driven solutions, and scale our compensation operations for the future.
• Continuously improve and adapt compensation structures, policies, and methodologies to meet shifting market trends.
• Design durable, scalable programs while upholding compliance and minimizing risk.
• Manage internal and external relationships with emotional intelligence, curiosity, and integrity.
• Create and deliver management training on compensation fundamentals.
• Document key methodologies and policies in the compensation repository for ongoing utilization.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 8+ years of relevant experience, preferably supporting Go-to-Market and technical organizations, or other relevant experience.
• Experience with sales incentive structures and equity compensation structures at a publicly traded company.
• Excellent project management skills and experience with compensation program design, delivery, and change management.
• Strong compensation analytics background (modeling, dashboards) and advanced proficiency with spreadsheets.
• Strong experience with Human Resources Information System (preferably Workday).
• Experience with market pricing, survey participation and accessing survey data from provider.
• Understanding of sales compensation plans and compensation structures for sales roles, including pay mix and on-target earnings (OTE).
• Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention.
• Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization.
• An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills.
• A laser-focus on quality of deliverable and solution for the customer.
• Ability to thrive in a dynamic environment with no trepidation with ambiguity or lack of a playbook.

Desired

• Masters degree in business, human resources and organization development, or related fields.
• Prior experience in sales compensation design and/or administration.
• Prior experience with PAVE, Compa, or other compensation tools.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional offerings vary by location.

Compensation

Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $128,560.00-$160,700.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000.00-$170,000.00.
• Based in the San Francisco Bay area, California: $151,120.00-$188,900.00.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 10/6/26, but may change based on business needs.