[Hiring] Children's Behavioral Health Training Operations Manager @Public Consulting Group

Role Description

The operations manager will oversee all operational aspects of the MI CBC, ensuring the successful delivery of training programs, platform management, communication, and client engagement. This role requires attention to detail, dedication to operational excellence and continuous improvement, and the ability to manage a complex, multi-faceted project serving thousands of behavioral health practitioners statewide.

Key Responsibilities

• Operational Management: Direct, manage, and implement day-to-day operations of the MI CBC, including website/registration platform, logistics for live and virtual sessions, communications, CEU processing, and compliance with MDHHS standards. This requires planning and managing many details and dependencies.
• Training Portfolio Management: Manage delivery of 200+ annual trainings from technical and in-person logistics to communications and training support; manage subcontractor agreements and support quality content aligned with MDHHS priorities.
• Business Process Enhancement: Identify opportunities for process improvements, either to enhance efficiency, quality, or customer and staff experience. Troubleshoot challenges and identify solutions. See enhancements through from idea to implementation.
• Performance & Reporting: Monitor KPIs, develop and manage performance dashboards, and implement CQI cycles to improve the quality and efficiency of the CBC.
• Financial Oversight: Participate in project budgeting and financial management activities and conversations.
• Team Leadership and Supervision: Foster a collaborative and high-performance culture.

Qualifications

• Bachelor’s degree, Master’s degree preferred
• Minimum 5 years of experience in project or operations management, preferably in human services.
• Understanding of state government operations and/or behavioral health programs is a plus.
• Experience managing training operations is a plus.
• Proven ability to lead large-scale, multi-stakeholder initiatives.
• Strong skills in technology, data analysis, critical thinking, problem solving, and performance reporting.
• Excellent communication and relationship-building skills.

Benefits

• Opportunity to lead a high-impact statewide initiative.
• Collaborative, mission-driven culture.
• Competitive compensation and benefits.
• Professional growth through challenging and meaningful work.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. Range: $83,400 - $110,000

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.