[Hiring] Benefits Support Associate @MOD Super Fast Pizza, LLC

Role Description

The Human Resources Support Associate is responsible for performing People-related duties on a professional level and works closely with People Support with a focus on Benefits, Leave of Absence and Worker's Compensation Support. This position carries out responsibilities in the following functional areas:

• Policy implementation
• Employment law compliance
• Tracking of people metrics to support business decisions

Work Location and Schedule Expectations:

• The People Support Associate is a remote position.
• Employees are expected to maintain a home office; Laptop and associated hardware will be provided.
• The Ideal candidate lives within driving distance of our Support Center in Bellevue, WA.
• Periodically, the HR team will conduct in-person strategy and working sessions.
• Remote employees must reside in one of the states where Elite Restaurant Group operates.
• Your schedule is a standard 40 hour work week with flexibility to start later but expected to support until 5pm.

Key Responsibilities

• Triage inbound people team communications through multiple avenues.
• Manage company unemployment risk through claim reviews, response and contesting when necessary.
• Provide trends data and recommendations to the team on how to lower unemployment liability.
• Administer the workers compensation and leave of absence programs; serving as main point of contact for claims management.
• Conduct, oversee, and participate in comprehensive data analysis and reporting for key performance indicators.
• Collaborate with broker partners to identify and assess emerging trends.
• Partner with our Broker Claim Consultants and Carrier/TPA to coordinate and attend claim review meetings on a quarterly basis.
• Correspond with management and business partner(s) regarding claim and leave statuses.
• Manage internal systems to report and triage workplace injuries.
• Assist Carrier/TPA and assigned legal counsel with claims in litigation.
• Partner with our Broker to perform initial training of the workers’ compensation and leave of absence processes.
• Build and maintain a culture of continuous process improvement.
• Complete other projects as assigned and collaborate with other areas of the People Team.
• Process documentation and reporting, including partnering with the People Ops team.
• Support other projects as assigned by the People leadership.
• Assist with requisition management and template maintenance.

Qualifications

• Minimum 2 years of relevant HR generalist experience in dynamic, fast-paced organizations.
• Working knowledge of federal and state employment laws (e.g., EEO, FLSA, ADA, FMLA, HIPAA, OSHA).
• Ability to handle sensitive and confidential situations with tact and diplomacy.
• Well organized, plans effectively and prioritizes time according to what matters most.
• Dependable and can be counted upon to meet deadlines and commitments.
• Proven experience in consulting and communication skills with the ability to influence and negotiate.
• Strong interviewing/fact finding and decision-making skills.
• Strong conflict management skills with demonstrated understanding of interpersonal relationship building.
• Proven success at developing strong trusting relationships to gain support and achieve results.
• A positive upbeat personality who focuses on opportunities rather than obstacles.

Preferred Qualifications

• Demonstrated competence in other human resource disciplines including compensation, change management, talent management, organizational diagnosis and planning, and diversity.
• Relevant industry experience.
• Experience with new programs, systems or policy implementation.

Physical Requirements

• Office work involves remaining in a stationary position most of the time in front of a computer.
• Regularly operate a computer and other office equipment.
• Occasionally move about the work site to access file cabinets, office equipment, etc.
• Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects.
• Communicate and exchange information with co-workers and other individuals in person and electronically.

Benefits

• Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable).
• Paid vacation grant starting at 20 days per year, increasing to as much as 30 days.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.
• Medical, dental and vision insurance.
• 401(k) retirement.