[Hiring] Insurance Service Support Associate @AAA Mountain West Group

Role Description

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. The Insurance Service Support Associate plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed. This role contributes to the success of our insurance business line with major impacts on insurance retention and errors and omissions exposure. The role supports insurance retention by providing insurance customer service work to all partner insurance carriers within the organization, identifying specific product or service needs, explaining the value proposition and answering questions to overcome objections, resulting in creating Members for life.

• Services all partner insurance policies
• Conducts a comprehensive policy and product review with clients to maximize the best value options while offering a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind, and issue policies
• Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments.
• Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken
• Identifies process improvement opportunities, proposes solutions, and implements best practices

Qualifications

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
• Strong sales, customer service, tracking, and follow-up skills
• Knowledge of software applications including word processing, spreadsheets, browsers, and email
• Knowledge of AAA products, services, and systems preferred
• Ability to multitask in a fast-paced working environment
• Ability to accept feedback and course correct as necessary
• Bilingual communication skills preferred

Requirements

• Active Property & Casualty License or Personal Lines License preferred
• High school diploma or GED required
• One year of sales, retention or customer service experience
• Acquires all unrestricted licenses required to sell Insurance and Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Remote Requirements

• A quiet, dedicated workspace that is free of distraction
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment. Minimum 25 mbps download and minimum 5 mbps upload.
• Ability to work a full-time, post-training schedule of Monday-Friday 10AM-7PM (MDT). Required training hours will be Monday-Friday 8AM-5PM (MDT) for 6-8 weeks.