[Hiring] Client Tech Support- Sr. Associate I @Fiserv

Role Description

As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing.

What you'll do:

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions.
• Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately.
• Troubleshoot basic technical and service issues related to payment processing and associated support inquiries.
• Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy.
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines.
• Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment.
• Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations.

Qualifications

• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment.
• 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls.
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment.
• Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries.
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling.
• High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience.

Requirements

• Experience supporting customers in financial services, payments, banking, or a regulated environment.
• Experience working in a remote work-from-home service environment.
• Experience supporting merchants, cardholders, or financial institution clients.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.