[Hiring] Recurring Care Specialist @Float Health

Role Description

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.

• Handle high volumes of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift.
• Proactively identify and communicate opportunities for process improvement to maximize team efficiency.
• Work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Requirements

• Location: This is a fully remote position based in the US.
• Employment Type: This is a full time position working 40 hours per week.
• Work Hours: This role is likely covering one of these two shifts: Monday-Friday from 11am-7pm PST or Wednesday-Sunday (including the weekend) from 10am-6pm PST. Float operates in the PST time zone.

Benefits

• Medical, dental, vision.
• 401k matching.
• Unlimited PTO with minimum days.
• Paid parental leave.
• Home office setup.
• Phone & internet monthly stipend.
• Annual Learning Stipend.
• HSA & FSA.
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance.
• 100% remote (within the US).

Culture

We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk!

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.