[Hiring] Benefits and Eligibility Supervisor @Arizona Department of Administration

Role Description

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Maricopa 1 Customer Care Center. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits.

Essential Duties and responsibilities include but are not limited to:

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
• Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit.
• Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
• Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
• Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training.
• Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports.
• Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
• Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required.

Qualifications

• A high school diploma or equivalent education.
• Three (3) years’ of FAA eligibility determination experience within the Division of Benefits and Medical Eligibility (DBME).

Requirements

• Driver’s License Requirements if driving is an essential function of the job.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.

Contact Us

For questions about this career opportunity, please contact Jennifer Honhoinewa at [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.