[Hiring] Spending Accounts, Funding Specialist @Alera Group

Role Description

The Spending Accounts, Funding Specialist is responsible for the day-to-day funding activity that supports this department's spending account administration. The role is focused on:

• Ensuring client funds are received, identified, reconciled, and applied accurately.
• Completing payment and banking activity timely.
• Researching funding discrepancies through resolution.
• Maintaining documentation and reporting needed to support a clear audit trail.
• Partnering with Claims, Data, Billing, Finance, Account Management, banking partners, and vendors when funding activity crosses teams.

Responsibilities

• Daily Funding & Banking Operations
  • Process and monitor daily funding and banking activity for spending account plans.
  • Complete NACHA, Positive Pay, ACH repulls/reissues, and other assigned banking transactions.
  • Validate payment activity and resolve ACH rejections, check exceptions, and funding issues.
  • Identify, apply, deposit, and track incoming client funds, refunds, repayments, and transfers.
• Reconciliation & Financial Controls
  • Complete true-ups and funding reconciliations, including monthly and year-end activity.
  • Reconcile Alternative Funding accounts and monitor collateral and funding balances.
  • Research and resolve discrepancies across funding, payments, credits, voids, and system records.
  • Maintain accurate reconciliation records and escalate financial risks or shortages.
• Checks, Voids, Credits & Returned Funds
  • Process check voids, client credits, refunds, and returned funds.
  • Complete required WEX reporting and track activity through resolution.
  • Ensure funds are accurately applied or returned to the appropriate client.
• Vendor & Payment File Support
  • Process payment files and resolve funding or payment exceptions.
  • Coordinate with WEX, JP Morgan, Bancorp, and other payment partners.
  • Support reporting and funding activity across payment platforms and vendors.
• Client & Internal Support
  • Monitor and respond to funding inquiries through the Spending Accounts funding inbox.
  • Support questions related to funding, deposits, credits, reconciliations, and payments.
  • Partner with Claims, Billing, Finance, Account Management, and other teams to resolve issues.
  • Provide funding and exception reporting and support final reconciliations for terminating groups.
• Controls, Documentation & Process Improvement
  • Follow established funding procedures and internal controls.
  • Maintain accurate documentation and ownership of funding items through resolution.
  • Maintain SOPs and training documentation and support cross-training.
  • Identify recurring issues and recommend process improvements.

Qualifications

• 2+ years of experience in funding, financial operations, reconciliations, banking operations, benefits administration, or a related field.
• Strong attention to detail with the ability to research, analyze, and resolve financial discrepancies.
• Experience working with financial reports, reconciliations, and transaction processing.
• Advanced proficiency with Microsoft Excel, including pivot tables, lookups, filtering, and data validation.
• Strong organizational skills with the ability to manage multiple priorities and recurring deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively across multiple teams.
• Strong analytical, problem-solving, and critical-thinking skills.

Preferred Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Knowledge of HRA, FSA, HSA, and Commuter benefit accounts.
• Experience with benefits administration or financial services environments.
• Experience with Zoho, WEX, banking portals, or similar financial and benefits administration platforms.
• Knowledge of industry regulations, compliance requirements, and financial controls.
• Experience supporting process improvement, documentation, and operational efficiency initiatives.

Compensation

Salary Range: $70,000–$75,000 annually

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• 401(k).
• Generous paid time off.
• Professional development opportunities.

Work Arrangement

This position is remote within the eastern or central time zones.