[Hiring] Commercial Resolutions Officer @SouthState Bank

Role Description

Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank.

• Day-to-day management of a portfolio of classified assets.
• Communicate with borrowers via phone, face-to-face meetings, and written correspondence.
• Issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws.
• Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system.
• Maintain an orderly e-file system to retain necessary documentation.
• Ensure that e-files are complete and up-to-date.
• Effectively manage maturing loans in the assigned portfolio.
• Negotiate renewal/modification terms with borrower and secure necessary approvals.
• Clear any documentation or approval exceptions identified post-closing.
• Review all assigned loans and develop a resolution strategy for each.
• Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs.
• Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements.
• Ensure that coding is accurate on all loans in portfolio based on current status.
• Engage attorneys, appraisers, and other outside vendors as needed.
• Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed.
• Coordinate the transfer of loans to other areas of the bank when necessary.
• Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy.
• Actively participate in the SAM Quarterly Review process by completing and submitting loan reviews in a timely manner.
• Assist the Director of Special Assets in responding to audit requests.
• Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.).
• Assist the SAM Manager with special projects as they arise.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High School Diploma required; College degree or some college preferred.
• 5+ years of banking experience, preferably working in a lending or collections environment.
• Strong organizational, communication, and computer skills (particularly with Microsoft Office products).

Requirements

• Strong Data Acquisition and Management skills.
• General banking knowledge.
• Strong negotiation and mediation skills.

Benefits

• Required annual compliance training.
• New Employee Orientation.

Physical Demands

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching.

Work Environment

Telecommuting roles must have a secure home office environment that is free from background noise and distractions. A reliable private internet connection that is not supplied by use of cellular data (hot spot) is required. Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered. Travel may be required to come to meetings as needed.

Salary Ranges

$87,282.00 - $139,425.00

Equal Opportunity Employer, including disabled/veterans.