[Hiring] UX Researcher @Phantom

Role Description

As a UX Researcher at Phantom, you will help us understand how people manage their money, discover opportunities, and trade with confidence. You will combine direct user understanding with behavioral data to build shared evidence that informs strategy, priorities, and execution across Product, Design, Engineering, Data Science, Marketing, Support, and leadership. The role sits within Design and partners across functions to prioritize important questions, communicate what findings mean for their work, and follow through on how insights are used.

• Partner with cross-functional teams to prioritize the questions that matter most, matching each study’s scope, method, and depth to the decision, available resources, and risk.
• Lead discovery and evaluation across the product lifecycle: uncover unmet needs, test early concepts, and assess how shipped experiences work in people’s real contexts.
• Partner with Data Science to connect user understanding with funnel and cohort analysis, experiments, and outcome measurement.
• Translate research into clear insights and recommendations that inform cross-functional strategy, priorities, and product decisions.
• Bring Product, Design, and Engineering into the research process, and coach partners to run appropriate lightweight studies with a high quality bar.
• Make research easy to engage with through clear paths for researcher-led work, coached self-service, and specialist support.
• Build a repeatable listening loop with Support, Marketing, and Data Science, combining direct research and targeted feedback to track changing needs across priority journeys and cohorts.

Qualifications

• Significant experience leading product research end to end, with a portfolio showing your ownership and how your work changed product or business decisions.
• Strong qualitative research craft and judgment about which methods fit which questions, including interviews, observation, concept testing, usability studies, and surveys.
• Sound analytical judgment, including the ability to partner with Data Science, interpret behavioral data, and explain sampling and evidence limitations.
• Experience building or improving a research practice in an environment where you needed to prioritize, work independently, and help others learn.
• Clear, direct, and kind communication, strong synthesis, and demonstrated ability to translate research into insights that inform decisions across functions.
• Proactive ownership and sound judgment: make deliberate tradeoffs, deliver with urgency and quality, and move work forward when information is incomplete.
• Curiosity about financial products and the ability to make complex or unfamiliar experiences understandable.

Requirements

• Experience researching consumer fintech, investing, trading, payments, or crypto.
• Experience recruiting across diverse markets or studying trust, risk, onboarding, and repeat use.
• Familiarity with product analytics, SQL, or AI-assisted research workflows, supported by strong human judgment.

Benefits

• Competitive salary and equity
• Comprehensive insurance (medical/dental/vision): base plan 100% covered
• Flexible hours and a long-standing, supportive remote environment
• Unlimited vacation: Take time when you need it (and we really mean it!)
• 401(k) retirement plan
• Wellness stipend
• Weekly meal stipend
• Learning & Development stipend
• Remote / WFH set-up stipend