[Hiring] UX Researcher @WRS Health

Role Description

We are seeking a UX Researcher to lead early-stage product development by identifying client needs, gathering requirements, and translating business challenges into actionable product solutions. You will work closely with clients, stakeholders, and technical teams to define product requirements, coordinate project execution, and ensure successful delivery. This role emphasizes product discovery, design thinking, requirements gathering, and project management, with product design supporting the development of user-centered solutions.

Key Responsibilities

• Product Discovery & Research:
  • Lead discovery sessions, client interviews, and user research, applying design thinking methodologies.
  • Conduct market and competitor research, analyze client feedback, and explore potential solutions.
• Requirements Gathering & Analysis:
  • Gather, analyze, and document client and business requirements.
  • Collaborate with stakeholders and technical teams to clarify requirements and ensure alignment.
• Project Management & Execution:
  • Manage project scope, timelines, milestones, deliverables, and priorities.
  • Coordinate cross-functional teams, monitor progress, and communicate updates.
• Product Strategy & Solution Development:
  • Translate research findings and business requirements into product recommendations.
  • Collaborate with product leadership and technical teams to evaluate and plan product improvements.
• Product Design & Prototyping:
  • Apply human-centered design principles to develop user-friendly product solutions.
  • Create or collaborate on wireframes, user flows, and basic prototypes.
• Collaboration & Stakeholder Management:
  • Serve as a liaison between clients, business stakeholders, and technical teams.
  • Manage stakeholder expectations and facilitate discussions to support project decisions.
• Leadership & Process Improvement:
  • Establish and improve processes, documentation standards, and best practices.
  • Promote accountability, collaboration, and continuous improvement across product development.

A Day in the Life

Your day may involve meeting with clients to understand their workflows and gather requirements, applying design thinking techniques to explore potential solutions, and collaborating with developers to clarify technical specifications. You may also conduct product research, create workflow diagrams or basic prototypes, coordinate project priorities and timelines, and provide project updates to leadership.

Your primary focus is ensuring that client needs are clearly understood, product opportunities are thoroughly explored, requirements are well-defined, and projects move efficiently from discovery to delivery.

Success Metrics

• Effective identification, exploration, and validation of client needs and product opportunities.
• Clear, complete documentation that minimizes misunderstandings and development rework.
• Timely completion of project milestones and deliverables.
• Effective communication and alignment between clients, leadership, and technical teams.
• Delivery of solutions that improve client workflows, usability, and business outcomes.
• Continuous improvement in discovery, requirements gathering, and project management processes.

Job Details

• Job Type: Full-time | Independent Contractor
• Location: Remote
• Hours: Must be available during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST)
• Compensation will be based on location, experience, and qualifications.

This job description outlines the general responsibilities of the role and is not exhaustive. Additional duties may be assigned as needed to support business operations.