[Hiring] UX Designer @RainFocus

Role Description

You’ll play an important part in the entire product development process, from brainstorming to launch. You’ll be part of a UX team where each designer is responsible for different areas of our product and integrated into individual scrum teams. They work closely with the Product Manager and Developers to create elegant solutions to problems our customers are facing. The product team also includes front-end developers who share our passion to deliver a great user experience throughout our platform.

What You'll Do:

• Shape ideas into testable bets
• Partner with stakeholders and executives to capture strategic ideas and turn them into clear hypotheses
• Define the problem, the target customer, the business case, and the evidence that would change our minds
• Push back constructively when an idea lacks a clear problem or buyer
• Lead discovery research
• Plan and run high-volume discovery with customers and prospects, including interviews, workshops, concept tests, and usability sessions
• Work with Stakeholders, Sales, and Customer Success to find the right participants quickly
• Synthesize findings into short, decision-ready insights
• Build proof-of-concept prototypes
• Create interactive prototypes, from clickable concepts to functional PoCs, using AI-assisted tools
• Apply sound UX judgment to flows, information architecture, and interaction design
• Work with your developer counterpart to draw a clear line between prototype-grade and production-ready, and hand off cleanly
• Use PoCs to confirm understanding, not to deliver solutions
• Validate against the market
• Test willingness to adopt and pay, not just whether people like the idea
• Define success signals before each validation cycle and track them
• Present recommendations to leadership with the evidence behind them
• Protect the integrity of the process
• Frame every prototype clearly as exploratory so customers never hear a commitment
• Work with Sales and Legal on NDAs, disclosure, and expectation-setting
• Keep Sales informed of what you're learning and what is, and isn't, safe to say to customers
• Lead the pod
• Set priorities, rhythm, and working agreements for a small cross-functional team
• Share frequent, brief readouts instead of big-bang reviews
• Build reusable templates, scripts, and prototype patterns that make each cycle faster

What this role does NOT do

• Build or customize solutions for a specific customer
• Help customers integrate, configure, or implement our software
• Make roadmap or delivery commitments based purely on a PoC
• Ship production code (engineering reviews and rebuilds PoCs before anything goes to market)

What Success Looks Like:

• Success is measured by the quality of the decision, not by whether an idea moves forward. A well-evidenced "stop" is a win.
• Ideas reach a go/no-go decision in weeks, not quarters
• Ideas the business funds are backed by clear problem definitions, working prototypes, and customer proof
• Leadership and Sales trust the evidence and understand why ideas advanced or stopped
• Fewer fully built features fail to find demand

Qualifications

• Strong business thinking: markets, buyers, pricing, and ROI, not just usability
• Demonstrated rapid prototyping ability, including fluency with AI-assisted building tools
• Hands-on discovery research experience and comfort talking directly with customers and prospects, including senior stakeholders
• UX and product design fundamentals, with a portfolio or examples of shipped work
• Product management experience or equivalent: scoping, prioritization, and stakeholder management

Requirements

• B2B SaaS experience, especially enterprise software
• Comfort working in or alongside a live codebase
• Experience leading small teams without formal authority
• The confidence to tell senior leaders "the evidence doesn't support this"

Location

This remote role can be located anywhere in the United States of America.

Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO
• Countless other team building activities