[Hiring] Sr UX Designer I @Nextens

Role Description

Are you passionate about transforming complex risk, compliance, and investigation workflows into intuitive customer experiences? Do you enjoy partnering with customers and cross-functional teams to shape innovative, AI-assisted products that solve real-world challenges?

The Senior UX Designer will lead all UX design activities for KYC Orchestrator and serve as the key voice of the user representing UX within this product team. You will work closely with Product Management, UX Research, Engineering, Data Science, Architecture, and business stakeholders to understand customer needs and design effective product experiences.

You will help shape the product from its early stages by understanding customer workflows, exploring important use cases, creating and testing design concepts, and translating findings into clear design recommendations.

The successful candidate will be comfortable working on complex and evolving product challenges. You will combine customer-centered thinking with hands-on design execution, use research and product evidence to guide your work, and help cross-functional partners better understand the needs of users.

Responsibilities

• Lead end-to-end UX design for KYC Orchestrator, from customer discovery and concept development through implementation.
• Translate complex KYC data, risk signals, evidence, and investigation workflows into intuitive, actionable user experiences.
• Create customer journeys, information architecture, user flows, wireframes, prototypes, design patterns, and high-fidelity designs.
• Design and explore AI-assisted experiences with appropriate transparency, evidence visibility, human review, and user control.
• Partner with Product Management and customers to conduct interviews, workflow analysis, concept testing, and usability evaluations.
• Use customer feedback, research, analytics, and product data to validate problems and continuously improve solutions.
• Collaborate closely with Product, Engineering, Research, and other stakeholders to balance customer needs, business goals, and technical requirements.
• Lead design reviews and communicate design concepts, research findings, recommendations, and tradeoffs to technical and business stakeholders.

Qualifications

• Experience in UX, product, interaction, or related design roles.
• Experience designing complex digital products, SaaS platforms, enterprise applications, or workflow-driven systems.
• Demonstrated experience leading UX design for products, features, or significant initiatives.
• Strong skills in interaction design, information architecture, prototyping, user flows, wireframing, and high-fidelity design.
• Proficiency with Figma and familiarity with modern design tools and practices.
• Experience translating customer research, feedback, analytics, and product insights into effective design solutions.
• Strong communication, presentation, facilitation, and cross-functional collaboration skills.
• Portfolio demonstrating customer-centered problem solving, design execution, iteration, and collaboration.

Preferred Qualification

• Experience with data-rich, configurable, or workflow-intensive products.
• Experience with compliance, risk, financial services, investigations, or decision-support solutions.
• Experience designing AI-assisted, generative AI, conversational, or agent-supported experiences.
• Familiarity with responsible AI principles, including transparency, source visibility, human review, and user control.
• Experience taking new products from customer discovery through validation and delivery.
• Familiarity with Agile/lean product development, design systems, and reusable components.

Portfolio Requirement

Submission of a portfolio is required. Please include case studies that demonstrate your approach to understanding customer problems, designing complex product experiences, iterating through research and testing, collaborating with Product Management and Engineering, and carrying design work through implementation.

Compensation

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Illinois, the base pay range is $100,100 - $166,800. If performed in Chicago, IL, the base pay range is $104,800 - $174,700. This job is eligible for an annual incentive bonus.

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Equal Opportunity Employer

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.