[Hiring] UX Designer @Sedgwick

Role Description

The UX AI Designer within the Transformation Office serves as a senior user experience and product design professional responsible for shaping intuitive, human-centered AI experiences that support large-scale business transformation. This role translates complex artificial intelligence capabilities into accessible, effective, and scalable user experiences across enterprise systems, Lines of Business, and operational workflows.

• Leads the user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows.
• Designs user experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions.
• Partners with AI architects, engineers, product owners, business leaders, and end users to translate advanced AI capabilities into practical, user-centered designs.
• Develops user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows.
• Designs conversational and prompt-based experiences, including user prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop review experiences.
• Applies human-centered design principles to ensure AI tools are transparent, explainable, trustworthy, and easy to adopt.
• Conducts user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions.
• Collaborates with data, analytics, engineering, and platform teams to ensure AI experiences are informed by accurate data.
• Supports the design of enterprise AI governance experiences.
• Creates design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions.
• Partners with change management, communications, training, and business readiness teams to support user adoption.
• Evaluates the effectiveness of AI experiences through qualitative and quantitative measures.

Qualifications

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field required.
• Master’s degree in Human-Computer Interaction, Design Strategy, Human Factors, AI Interaction Design, or a related discipline preferred.
• Seven (7) years of related experience in user experience design, product design, digital experience strategy, or human-centered design.
• Experience supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design required.
• Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms strongly preferred.
• Experience working in complex corporate environments with cross-functional teams preferred.

Requirements

• Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences.
• Advanced knowledge of UX design methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems.
• Demonstrated understanding of human-AI interaction principles.
• Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools.
• Proficiency with design and collaboration tools such as Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms.
• Strong understanding of product development lifecycles, agile delivery practices, and cross-functional delivery models.
• Strong communication, facilitation, storytelling, and presentation skills.
• Knowledge of accessibility standards and inclusive design principles.

Benefits

• Work-life balance.
• Caring culture.
• Opportunities for career growth.