[Hiring] UX Consultant @Exavalu Solutions India Pvt Ltd

Role Description

This is a remote position.

We are looking for an experienced and customer-focused Senior UX Consultant to evaluate, improve, and transform the usability and overall customer experience of enterprise applications and digital platforms. The ideal candidate will have strong expertise in usability analysis, UX research, application testing, customer journey optimization, and experience improvement strategies. This role will focus on identifying user pain points, providing actionable design recommendations, and developing structured usability improvement roadmaps.

The successful candidate should be capable of working closely with business stakeholders, product teams, designers, and engineering teams to ensure applications deliver intuitive, efficient, and engaging experiences. A key focus of the role will be improving customer satisfaction and contributing to enhanced Net Promoter Score (NPS) and overall customer experience.

Qualifications

• 10 to 12 years of experience in UX, Usability Consulting, Customer Experience, or Digital Experience.
• Strong experience conducting usability analysis and heuristic evaluations.
• Hands-on experience with usability testing and application experience assessment.
• Strong understanding of user-centered design principles.
• Experience developing UX and usability improvement strategies and roadmaps.
• Strong experience in customer journey mapping and identifying user pain points.
• Ability to provide actionable design and usability recommendations.
• Experience working with enterprise or customer-facing applications.
• Strong stakeholder management, communication, and presentation skills.
• Ability to connect UX improvements with measurable customer and business outcomes.
• Experience working in Agile product development environments.

Requirements

• UX & Usability
• UX Consulting
• Usability Analysis
• Usability Testing
• Heuristic Evaluation
• User Experience Assessment
• User-Centered Design
• UX Research
• User Journey Analysis
• Customer Journey Mapping
• Information Architecture
• Interaction Design
• User Flow Analysis
• Customer Experience
• Customer Experience (CX)
• Digital Experience (DX)
• Customer Journey Optimization
• Customer Satisfaction
• Net Promoter Score (NPS)
• Customer Feedback Analysis
• Experience Optimization
• Strategy & Improvement
• UX Strategy
• Usability Improvement Roadmaps
• UX Recommendations
• Design Recommendations
• Experience Transformation
• Continuous Improvement
• Experience Metrics and KPIs
• Application Evaluation
• Application Testing
• Functional Experience Testing
• End-to-End Journey Testing
• User Acceptance Perspective
• Accessibility Awareness

Benefits

• Diversity Inclusion: At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.
• Flexibility: Exavalu promotes flexibility depending on the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours, or working remotely.
• Welcome Back Program: We have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.