[Hiring] Senior Product Designer @Bask Health

Role Description

We're looking for a Senior Product Designer, Merchant Platform to lead the design of intuitive, powerful, and scalable merchant-facing experiences across Bask Health's software platform.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch and operate direct-to-consumer telehealth businesses. Our platform brings together the tools merchants need to:

• Configure storefronts
• Manage products
• Operate subscriptions
• Monitor business activity
• Coordinate workflows across patient experiences, clinical operations, pharmacy services, and commerce

As a Senior Product Designer, you'll help shape how merchants interact with these capabilities, turning complicated business processes into clear, efficient, and reliable software experiences. This is a hands-on senior individual contributor role that combines:

• Product thinking
• User experience design
• Interaction design
• Visual design
• Cross-functional collaboration

You'll own the design process from understanding merchant needs and defining problems through prototyping, implementation, and iteration. Your work will focus on merchant-facing SaaS applications, including:

• Administrative dashboards
• Storefront and website configuration
• Product catalog management
• Subscription settings
• Commerce operations
• Business management tools

You'll design for users who need to complete complex tasks accurately and efficiently, understanding workflows with:

• Multiple steps
• Dependencies
• Permissions
• Configurations
• Operational consequences

You'll collaborate closely with:

• Product managers
• Engineers
• Researchers
• Customer Success Managers
• Operational stakeholders

You'll also contribute to reusable design patterns and the broader Bask Health design system, ensuring merchant-facing applications remain consistent as the platform grows. Because Bask supports healthcare-related businesses, merchant interfaces must clearly distinguish business configuration from regulated clinical and pharmacy operations.

You'll help design:

• Appropriate permissions
• Confirmation flows
• Error handling
• Safeguards around sensitive administrative actions

You'll use merchant feedback, usability research, product analytics, and implementation observations to improve existing experiences and identify opportunities for new capabilities.

We're looking for a senior designer who enjoys solving complex SaaS problems, understands how businesses use software to manage operations, and can independently deliver polished, practical product experiences.

Qualifications

• 5+ years of professional experience in product design, UX design, interaction design, or a closely related field
• Experience independently leading end-to-end product design projects
• Strong portfolio demonstrating complex SaaS or web application design work
• Experience designing administrative dashboards, business software, or workflow-heavy applications
• Advanced proficiency with Figma or comparable product design tools
• Strong understanding of user-centered design principles
• Experience creating wireframes, prototypes, and high-fidelity interface designs
• Strong visual design skills, including typography, spacing, layout, and hierarchy
• Understanding of interaction design and usability best practices
• Experience designing complex forms, tables, filters, and administrative workflows
• Strong understanding of information architecture and application navigation
• Experience designing responsive web applications
• Familiarity with accessibility standards and inclusive design principles
• Experience collaborating closely with product managers and software engineers
• Ability to translate business requirements into practical design solutions
• Experience contributing to design systems and reusable UI components
• Familiarity with usability testing and user research methods
• Ability to incorporate research findings and customer feedback into design decisions
• Experience designing software for users who perform complex operational tasks
• Ability to communicate design rationale clearly to technical and nontechnical stakeholders
• Experience preparing detailed design specifications for engineering implementation
• Strong attention to detail and interface consistency
• Ability to balance usability, business requirements, and technical constraints
• Experience improving existing products based on user feedback and performance data
• Ability to independently manage multiple design priorities and deliver high-quality work

Nice to Have

• Experience designing B2B SaaS platforms or merchant administration tools
• Familiarity with e-commerce platforms and online business operations
• Experience designing Shopify apps, merchant dashboards, or comparable commerce software
• Understanding of product catalog management and storefront configuration
• Experience designing subscription management or recurring billing interfaces
• Familiarity with payment processing and commerce workflows
• Experience designing no-code or low-code configuration tools
• Understanding of multi-tenant SaaS architecture and configurable merchant experiences
• Experience designing role-based permissions and administrative access controls
• Familiarity with workflow automation and business process management tools
• Experience designing analytics dashboards and operational reporting interfaces
• Understanding of complex data tables, filtering, and bulk management patterns
• Experience with design systems used across multiple applications
• Familiarity with telehealth, healthcare administration, or pharmacy operations software
• Understanding of HIPAA and healthcare-related privacy considerations
• Experience designing white-label software platforms
• Familiarity with React or modern frontend development concepts
• Experience collaborating with Customer Success or implementation teams
• Experience designing AI-assisted merchant tools or operational copilots
• Familiarity with AI-assisted design or development workflows