[Hiring] Senior Interaction / Service Designer @Public Sector Resourcing

Role Description

On behalf of Homes England, we are looking for a Senior Interaction / Service Designer (Inside IR35) for an initial 3 month contract. Remote working with occasional office travel.

As a Senior Interaction / Service Designer your main responsibilities will be to:

• Lead interaction design across complex services, ensuring journeys and design elements meet user needs and organisational priorities.
• Work in or across multiple multi-disciplinary service teams to design end to end services ensuring they contribute to the wider organisational objectives and strategic priorities.
• Work with service managers, programme directors and delivery teams to develop hypotheses, and design, test and iterate solutions.
• Help set design direction and embed user-centred design practices within agile, multidisciplinary teams.
• Use evidence to challenge assumptions, negotiate with senior stakeholders and rationalise design decisions.
• Clearly communicate complex design problems, decisions, risks and unresolved issues to teams and stakeholders.
• Lead and facilitate design sessions, critiques and workshops, building consensus and challenging assumptions constructively.
• Create, test and iterate prototypes, patterns and components across different levels of fidelity.
• Advise teams on inclusive, accessible and environmentally sustainable design, ensuring work meets relevant standards.
• Support and mentor colleagues, building capability and confidence in user-centred design.

Qualifications

• Extensive experience designing user flows, interface behaviours and patterns across complex services.
• Proven ability to use research, analytics and evidence to develop, test and improve design ideas.
• Experience of prototyping, from rapid exploration through to tested, developer-ready designs.
• Figma experience.
• Proficient in developing and applying design patterns, components and standards to ensure consistency.
• Ability to clearly document and communicate design decisions, risks and unresolved issues.
• Strong stakeholder management skills, with the ability to influence across team and profession boundaries.
• Experience of leading design workshops with colleagues from multiple disciplines and levels of seniority.
• Ability to explain sophisticated design ideas and concepts to specialists and non-specialists, using sketches and prototypes of design ideas.

Requirements

• Public Sector / GDS experience (desirable).

Benefits

• Disability Confident: Homes England encourages applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review.
• Armed Forces Covenant: Homes England welcomes applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review.