[Hiring] Human-Centered Design (HCD)/UX Lead @Integral Federal

Role Description

The Human Centered Design/UX Lead provides expert HCD and user experience leadership across the product line support for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

• Conducts user research, facilitates collaborative design activities, and ensures features and requirements reflect validated user needs.
• Partners closely with Product Owners, Business Analysts, Agile Development Teams, and VA stakeholders to ensure design intent is preserved throughout planning, development, testing, and implementation.
• Leads user research activities including interviews, observation, usability testing, and other HCD techniques to gather actionable insights.
• Facilitates HCD workshops and collaborative sessions to support requirement elaboration, user story development, and design decisions.
• Develops UX artifacts such as personas, journey maps, workflows, and experience insights that inform solution design and product strategy.
• Collaborates with Business Analysts and Product Owners to maintain alignment between requirements, user needs, dependencies, and VA strategic outcomes.
• Contributes UX guidance and user-centric content to training materials, communications, and rollout planning to support end-user adoption.
• Advocates for customer-centric design practices that enhance usability, workflow efficiency, and end-user satisfaction across VA-EISS, MBMS, BOSS-E, and integrated systems.

Qualifications

• Bachelor’s Degree in computer science or an IT-related degree with 6-10 years' experience.
• Minimum 3 years leading UX/HCD efforts on enterprise-scale platforms, preferably in government, healthcare, or regulated environments.
• Demonstrated experience supporting Agile teams, PI Planning, Sprint Planning, and user-centric requirement elaboration.
• Proven experience conducting user research, usability testing, workflow analysis, and requirements validation.
• Experience developing UX artifacts including personas, journey maps, workflows, and experience insights used for feature definition and prioritization.
• Experience collaborating with Product Owners, Business Analysts, developers, and program stakeholders to align design to business outcomes.
• Experience supporting UAT, validating design intent, and contributing to user adoption material.
• Public Trust.

Requirements

• Familiarity with VA/NCA; Section 508; software implementation/change management.

Benefits

• Medical, Dental & Vision Insurance.
• Flexible Spending Accounts.
• Short-Term and Long-Term Disability Insurance.
• Life Insurance.
• Paid Time Off & Holidays.
• Earned Bonuses & Awards.
• Professional Training Reimbursement.
• Employee Assistance Program.

Company Description

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.