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Zendesk Administrator @Bullfinch Recruitment

[Hiring] Zendesk Administrator @Bullfinch Recruitment

Mar 25, 2025 - Bullfinch Recruitment is hiring a remote Zendesk Administrator. 💸 Salary: unspecified. 📍Location: Romania.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Zendesk Administrator, you will be responsible for managing and optimizing our Zendesk platforms to ensure efficient customer support across our brands. Your expertise will help streamline processes, improve user experience, and integrate tools to enhance customer engagement.

  • Administer and manage multiple Zendesk instances, including setup, configuration, and maintenance.
  • Customize Zendesk features to meet the distinct needs of each brand.
  • Develop and implement workflows, triggers, and automations to enhance efficiency.
  • Configure reports and dashboards to track key performance metrics and support strategic decision-making.
  • Oversee integrations with external tools and platforms to improve data flow and enhance customer experiences.
  • Monitor and analyze support ticket data to provide insights and recommend improvements.
  • Collaborate with cross-functional teams to ensure seamless integration of Zendesk with other systems.
  • Provide training and support to customer service representatives on best practices and system usage.
  • Troubleshoot and resolve any technical issues within the Zendesk environment.

Qualifications

  • Proven experience as a Zendesk Administrator or similar role, preferably in the online gaming or casino industry.
  • Strong understanding of Zendesk features, including ticketing, reporting, and automation.
  • Experience configuring reports and dashboards to inform business decisions.
  • Familiarity with external tool integrations and best practices for data synchronization.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work collaboratively in a fast-paced, dynamic environment.
  • Familiarity with customer service best practices and metrics.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Romania
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Zendesk Administrator @Bullfinch Recruitment
Customer Service
Salary 💸 unspecified
Remote Location
Romania
Job Type full-time
Posted Mar 25, 2025
Apply for this position Unlock 54,227 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Romania
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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