[Hiring] Player Operations Lead @Bullfinch Recruitment

Mar 26, 2025 - Bullfinch Recruitment is hiring a remote Player Operations Lead. 💸 Salary: unspecified. 📍Location: Malta.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves overseeing key areas of Player Operations, including AV, KYC, risk management, and payment processing.

Manage and mentor Operations Specialists, ensuring team development and alignment with business objectives.
Oversee AV, KYC, risk management, and payment workflows to maintain efficiency and compliance with industry best practices.
Monitor transactions and risk patterns to proactively identify and prevent fraudulent activity while optimizing payment success rates.
Collaborate with internal teams to refine processes, implement training programs, and drive continuous improvements in fraud detection and operational workflows.
Work closely with payment providers and key stakeholders to enhance payment processing strategies and risk mitigation efforts.
Utilize data analytics to identify trends, improve decision-making, and enhance overall team performance.
Act as a senior escalation point, ensuring swift resolution of operational challenges and implementing best practices for process automation.

Qualifications

Minimum 5 years in AV, KYC, risk management, payments, or operational management roles, with at least 2 years managing a team of specialists.
Strong understanding of payment workflows and risk mitigation strategies.
Experience in the gaming industry, particularly with USA/European accounts.
Proven ability to manage and coordinate remote teams effectively, fostering engagement, communication, and productivity across different time zones.

Requirements

Proven people management skills with the ability to coach, mentor, and lead high-performing teams.
Analytical mindset with expertise in driving operational improvements.
Strong communication skills to effectively align teams and liaise with senior leadership.
Familiarity with fraud detection systems, risk management tools, and workforce planning solutions.

Education

A degree in Business, Risk Management, or a related field is preferred but not essential.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Malta
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Player Operations Lead @Bullfinch Recruitment

Project Management

Salary 💸 unspecified	Remote Location Malta
Job Type full-time	Posted Mar 26, 2025

️

📍	Be aware of the location restriction for this remote position: Malta
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.