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Player Operations Manager
@Bullfinch Recruitment
[Hiring] Player Operations Manager @Bullfinch Recruitment
Mar 25, 2025 - Bullfinch Recruitment is hiring a remote Player Operations Manager. 💸 Salary: competitive salary. 📍Location: Malta.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an experienced and results-driven leader to oversee our Player Operations Team. They should be an expert in process & system optimization while understanding the ins and outs of player operations management with a strong focus on account verification, risk, and payments operations.
- Adapt, implement, and monitor clear goals and KPIs and SLAs for department leads within the business, ensuring that they are delivered on time and in the full scope.
- Lead recruitment and manage key roles within the Player Operations Team, overseeing headcount and building a team aligned with company goals and needs.
- Plan and deliver process improvement and business change projects.
- Take full responsibility for risk & fraud, payment operation processing, customer support, and high-value player management with a focus on delivering the highest quality customer experience.
- Maximise the efficiency of department leads, encouraging them to deliver operational excellence by developing their personal and business skills through training.
- Provide proactive data analysis and guidance on how to improve the player operations team processes and deliverables.
- Collaborate with Marketing, Player Engagement, and Product teams with the aim to create a collaborative environment and seamless customer journeys across channels and brands.
- Lead the implementation of new tools, technologies, and automation to improve operational efficiency and reduce manual work, aiming for a scalable and streamlined operation.
- Oversee and manage big payouts or reward redemptions, ensuring smooth processing and resolving any issues to maintain customer satisfaction.
- Develop and implement strategies to deliver high-quality customer support and operational services via multiple channels to ensure optimal operational success.
Qualifications
- Minimum of 5+ years of experience in a similar role.
- Experience dealing with USA/European/LATAM Gaming/Sportsbook accounts.
- Understanding of customer support, high-value player management, risk, payment methodologies and operations, and relevant tools.
- Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
- Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
- Goal-oriented and solution-driven individual with a strong focus on producing high-quality results within a fast-paced environment.
- High level of attention to detail, flexible and reliable.
- Good communication skills, both written and spoken, and a good command of English.
- Excellent analytical skills.
- Highly motivated, team player, able to work on own initiative.
- Decision-making and problem-solving skills are a must.
Benefits
- Competitive salary
- Flexibility and remote work
- Training and development
- International collaboration with our teams based around the world
- Fast-growing business where the sky's the limit for your career
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| 📍 | Be aware of the location restriction for this remote position: Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
competitive salary
|
Remote
Location
Malta
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Malta |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
