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Head of Risk @Bullfinch Recruitment

[Hiring] Head of Risk @Bullfinch Recruitment

Mar 27, 2025 - Bullfinch Recruitment is hiring a remote Head of Risk. 💸 Salary: unspecified. 📍Location: Bulgaria.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Are you a strategic thinker with a hands-on approach, ready to lead and shape the future of risk management in a dynamic iGaming environment? We're looking for a proactive and results-driven Head of Risk – Player Operations to oversee and optimise critical operational teams, including KYC, Risk and Payments. This hands-on leadership role requires direct involvement in day-to-day processes, ensuring seamless workflow and continuous improvement.

  • Lead & Optimise Operations
    • Take full ownership of KYC, Risk and Payments teams, ensuring seamless workflows and operational excellence.
    • Develop and implement best-in-class processes that enhance efficiency, mitigate risks, and support business objectives.
  • Be Hands-On & Drive Continuous Improvement
    • Actively engage in daily operations ensuring teams operate at peak performance.
    • Identify and implement process improvements to enhance customer experience and operational effectiveness.
  • Mitigate Risks Without Compromising User Experience
    • Develop and execute risk management protocols that align with company goals and ensures compliance without compromising user experience.
    • Strike the perfect balance between fraud prevention and frictionless user engagement.
  • Streamline Payment & Risk Processes
    • Enhance payment systems for efficiency, security, and compliance.
    • Reduce risk exposure while maintaining a smooth and trusted payment experience for players.
  • Foster Collaboration & Alignment
    • Work cross-functionally with the likes of Product, Marketing, and Development teams to ensure operational strategies support broader business goals.
    • Champion a data-driven approach, leveraging insights to improve processes and decision-making.
  • Develop & Empower a High-Performing Team
    • Recruit, mentor, and retain top talent, building a culture of excellence and accountability.
    • Support team leads in achieving KPIs and OKRs, ensuring alignment with company objectives.

Qualifications

  • Proven Leadership & Hands-On Management
  • A strong background in iGaming risk, payments, and KYC operations with a track record of success.
  • Experience leading multicultural, remote teams, fostering an inclusive, high-performance culture.

Requirements

  • Operational Expertise
  • In-depth knowledge of customer support and player management.
  • A proactive mindset with a knack for streamlining processes and driving operational excellence.
  • Analytical & Data-Driven Approach
  • Strong ability to interpret complex data, uncover trends, and make informed, strategic decisions.
  • Exceptional Communication & Collaboration Skills
  • Ability to build trust across teams, aligning stakeholders towards common objectives.
  • A natural problem-solver who thrives in fast-paced, dynamic environments.

Company Description

At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritises innovation and excellence in everything we do. Our commitment to customer engagement and satisfaction drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Bulgaria
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Head of Risk @Bullfinch Recruitment
All others
Salary 💸 unspecified
Remote Location
Bulgaria
Job Type full-time
Posted Mar 27, 2025
Apply for this position Unlock 54,580 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Bulgaria
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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