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Customer Service
Virtual Executive Assistant
@World Class Contact Centers
[Hiring] Virtual Executive Assistant @World Class Contact Centers
Feb 27, 2025 - World Class Contact Centers is hiring a remote Virtual Executive Assistant. 💸 Salary: from $ 5 to $ 6 (per hour). 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
A growing wholesale and e-commerce company is looking for a Virtual Executive Assistant to support its operations. The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks. This role requires a highly organized and proactive individual with excellent communication skills and the ability to work independently.
- Handle inbound and outbound customer calls professionally.
- Send email campaigns to a large customer base, promoting trade shows and product updates.
- Follow up with customers via phone and email to confirm receipt of communications.
- Process customer orders, ensuring accurate invoicing and fulfillment details.
- Manage and engage with customers on social media platforms, including Instagram, Facebook, Twitter, and TikTok.
- Coordinate trade show logistics, including invitations and customer outreach.
- Maintain and update CRM records with customer interactions and order details.
- Support warehouse operations by tracking inventory and resolving delivery issues.
- Conduct market research and prospect potential clients.
- Attend virtual meetings, take notes, and assist with presentations.
- Perform additional administrative and operational support tasks as needed.
Qualifications
- Proven experience as an Executive Assistant, Virtual Assistant, or Administrative Support Specialist.
- Strong English communication skills (both written and spoken).
- Ability to work independently while maintaining professionalism with clients.
- Proficiency in CRM tools, email management, and social media platforms.
- Excellent organizational and multitasking abilities.
- Familiarity with e-commerce and wholesale business operations is a plus.
- Basic knowledge of invoicing and payment processing.
- Reliable internet connection and required equipment for video calls.
Requirements
- Tools & Software Used:
- CRM Software
- Email Automation Tools
- Social Media Platforms (Instagram, Facebook, Twitter, TikTok)
- Order Management Systems
- Video Conferencing Tools (Zoom, FaceTime)
- Microsoft Office / Google Suite
- Fully remote role with regular online communication.
- Must be available for scheduled Zoom calls and client interactions.
- Requires a quiet and professional workspace.
Performance Metrics & KPIs
- Daily customer interactions and follow-ups completed.
- Email campaign delivery and response rates.
- Trade show attendance confirmations secured.
- Accuracy and efficiency in order processing.
- Consistency in social media engagement and content posting.
- Accuracy and timeliness in CRM data updates.
Application Process
- Initial screening of applicants.
- Zoom interview for shortlisted candidates.
- Final selection based on experience, skills, and suitability for the role.
Additional Information
- The company seeks a long-term commitment with potential career growth opportunities.
- The ideal candidate should be proactive, detail-oriented, and highly responsive.
- Initial training will be provided, with responsibilities increasing over time.
- This is a great opportunity for a dedicated and organized professional who wants to be part of a growing company in the wholesale and e-commerce industry.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
from $ 5 to $ 6 (per hour)
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Feb 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
