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Customer Service
Travel Counselor
@Blockskye Inc
[Hiring] Travel Counselor @Blockskye Inc
Mar 30, 2025 - Blockskye Inc is hiring a remote Travel Counselor. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a Travel Counselor to join our amazing team of Corporate Travel Specialists in a fun and flexible work environment. In this role, we combine cutting edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. You will be the first point of contact for Travelers and Travel Arrangers to provide high-touch service and consultation for all aspects of the travel experience.
- Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed.
- Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor.
- Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate.
- Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements.
- Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them.
- Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow.
- Work well under pressure, adapting quickly to change and adversity.
- Go above and beyond to ensure a memorable experience with every interaction.
Qualifications
- 3+ years of corporate travel experience with a strong focus on complex international reservations and fare calculations.
- In-depth knowledge of domestic and international travel booking, including fare rules, ticketing and reissues.
- Strong customer service and consultative selling skills, with a professional and service-oriented mindset.
- Exceptional oral and written communication skills with strong interpersonal and organizational abilities.
- Proven ability to work independently while managing multiple priorities with a focus on quality, customer satisfaction and accuracy.
- Strong problem-solving, decision-making, and time management skills in a high-pressure environment.
- Ability to meet and exceed performance standards, including KPIs related to quality, accuracy and efficiency.
- Experience working with GDS systems (Amadeus a plus) and travel industry tools; ability to quickly learn and adapt to new technology.
- Proactive team player with a collaborative mindset and a passion for delivering outstanding travel experiences.
- Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity.
Benefits
- At Blockskye, we are redefining corporate travel and payment through blockchain technology.
- By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 30, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
