[Hiring] Customer Care Representative @Blockskye Inc
Mar 29, 2025 - Blockskye Inc is hiring a remote Customer Care Representative. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This role involves supporting our Operations team by managing customer inquiries, resolving escalations, and ensuring seamless communication between clients, suppliers, and internal teams.
- Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met.
- Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed.
- Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement.
- Provide monthly trend analyses for internal coaching and training opportunities.
- Provide quarterly trend analyses to support client communications and supplier opportunities.
- Build meaningful relationships with our customers and supplier partners.
- Use CRM software such as Salesforce to track customer interactions, manage relationships, and optimize service delivery.
Qualifications
- 3+ years of experience working with customers in the travel industry
- Exceptional oral and written communication skills
- Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
- Strong problem solving, decision making and time management skills
- Ability to work independently while prioritizing multiple tasks in a dynamic environment
- Solid analytical skills with attention to detail and accuracy
- Team player with a proactive approach to collaboration and knowledge sharing
- Experience with Salesforce or other CRM software
- Intermediate to advanced proficiency in Google Sheets or Microsoft Excel
Benefits
- Innovative, forward-thinking company culture
- Values collaboration, operational excellence, and transformational leadership
Company Description
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
