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Customer Service
Senior Implementations Consultant
@Amount
[Hiring] Senior Implementations Consultant @Amount
Apr 03, 2025 - Amount is hiring a remote Senior Implementations Consultant. 💸 Salary: $97,500 - $130,000. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.
Qualifications
- At least five years in a similar role, ideally within the financial services or banking sector.
- Demonstrated ability to plan, implement, and oversee software projects from inception to completion using project management principles.
- Advanced proficiency in advising customers on optimal use of software solutions and industry best practices.
- Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests.
- Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences.
- Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
- A proactive problem solver with the ability to think critically and find innovative solutions.
- Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.
- A keen interest in staying current with fintech developments, combined with a passion for driving innovation.
Requirements
- Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings.
- Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience.
- Independently lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders.
- Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary.
- Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities.
- Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.
- Mentor peers and more junior members of the team by providing leadership in customer engagements and problem resolution.
Benefits
- Base Salary: $97,500 - $130,000
- Check them out HERE!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$97,500 - $130,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
