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Technical Service Specialist, Cardiac Rhythm Management
@MDU Medtronic USA Inc
[Hiring] Technical Service Specialist, Cardiac Rhythm Management @MDU Medtronic USA Inc
Mar 26, 2025 - MDU Medtronic USA Inc is hiring a remote Technical Service Specialist, Cardiac Rhythm Management. 💸 Salary: $72,800 - $109,200. 📍Location: USA.
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Role Description
This role involves supporting accounts for remote monitoring for our CareLink Express Service, enabling acute care settings to quickly obtain data regarding the status of Medtronic implanted cardiac devices.
- Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
- Provide results to the facility in a specified timeframe via phone and written communications
- Provide accurate technical information to callers
- Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
- May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
- Able to operate a computer and work in multiple operating systems
- Answer incoming calls from customers
- Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators
Qualifications
- Bachelor's degree required
- Minimum of 2 years of relevant experience, or advanced degree in lieu of years of experience
Requirements
- Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
- Previous Cardiac experience
- Field sales or clinical specialist experience with cardiac devices
- Call center or customer service experience
- Medtronic CIED device product knowledge
- Remote Monitoring experience with Carelink and/or Carelink Express website
- Knowledge of FDA/GMP/MDR device regulations
- Advanced verbal and written communication skills
- Analytical/critical thinking skills/experience
- Time management skills
- Demonstrated ability to utilize computer and telephone efficiently
Benefits
- Competitive Salary and flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Customer Service
Customer Service
|
Salary
💸
$72,800 - $109,200
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Technical Service Specialist, Cardiac Rhythm Management
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