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Customer Service
Helpdesk Technical Support Specialist
@GT Services sp. z o. o. (Warsaw GT Services)
[Hiring] Helpdesk Technical Support Specialist @GT Services sp. z o. o. (Warsaw GT Services)
Mar 31, 2025 - GT Services sp. z o. o. (Warsaw GT Services) is hiring a remote Helpdesk Technical Support Specialist. 💸 Salary: unspecified. 📍Location: Poland.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Helpdesk Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Qualifications
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Excellent verbal, written and interpersonal communication skills in the English language (working in an English-speaking environment)
- Highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- Ability to work under pressure to meet strict deadlines
Requirements
- 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
- Prior experience documenting interactions and using an IT ticketing system
- A+ and Network+ certifications are highly desirable
- Microsoft Office Specialist certification in MS Word and other Office certifications are preferred
- High level of proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit
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| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Poland
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
