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Client Account Representative @DISA Global Solutions, Inc

[Hiring] Client Account Representative @DISA Global Solutions, Inc

Mar 31, 2025 - DISA Global Solutions, Inc is hiring a remote Client Account Representative. 💸 Salary: $17 - $20. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing assigned clients with excellent and prompt customer service, managing client accounts, ensuring compliance, and building productive working relationships with clients within the framework of established client service policies.

  • Manages a group of assigned clients based on the book of business assigned by the Implementation Manager.
  • Provides assistance to clients through the implementation process, setting up new accounts, and navigation/training in Client Portal.
  • Answers incoming phone calls, emails, and voice messages utilizing Vonage and Microsoft Outlook.
  • Verifies daily processing and error correction of assigned clients’ test results.
  • Conducts face-to-face and virtual meetings with clients to understand their business challenges.
  • Aligns with other departments as needed to resolve clients’ needs.
  • Replies to Requests for Proposals, Requests for Quotes, or handles cold calls/emails requesting new MRO services.
  • Works with potential clients to set up new accounts, including generating a new MRO contract.
  • Assists Random Coordinator as needed for assigned clients.
  • Serves as back-up to random coordinator for assigned clients when unavailable.
  • Manages or performs select duties as defined by the Implementation Manager.

Qualifications

  • High school diploma or GED.
  • 2 years of corporate customer service experience.
  • Experience in the Drug Testing industry is a plus.
  • Exceptional writing, editing, and proofreading skills, with an eye for detail.
  • Intermediate level in Microsoft Office 365 programs.
  • Possess creative troubleshooting and problem-solving skills.
  • Strong verbal and written communication skills.
  • Experience utilizing customer service skills while multi-tasking.
  • Must show initiative and be reliable to work with some independence once trained.
  • Detail-oriented and organized with the ability to problem solve.

Requirements

  • Work/Training Schedule: Mon – Fri 9:00am – 5:30 pm EST.

Physical Requirements

  • Regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
  • Must occasionally lift up to twenty-five (25) pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay Range

The pay range for this position is $17 - $20. Your actual pay rate will vary based on geography, skill-set, and applicable local and state pay practices.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Client Account Representative @DISA Global Solutions, Inc
Customer Service
Salary 💸 $17 - $20
Remote Location
USA
Job Type full-time
Posted Mar 31, 2025
Apply for this position Unlock 55,070 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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