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Team Manager, Personal Banking @Monzo

[Hiring] Team Manager, Personal Banking @Monzo

Mar 21, 2025 - Monzo is hiring a remote Team Manager, Personal Banking. 💸 Salary: £30,800 - £37,900 + share options. 📍Location: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves leading and empowering a team to deliver a human, customer-focused service, helping people make money work for them, and solving problems that are in the way of that.

  • Create and maintain a strong customer-first culture, keeping the team focused on what matters most—helping customers navigate their personal finances.
  • Lead, coach, and support your team to achieve their personal, professional, and performance goals.
  • Drive performance at both individual and team levels, ensuring we meet customer demand with the right level of service.
  • Review the quality of your team’s customer interactions, identifying opportunities for improvement both individually and structurally.
  • Hold regular feedback and development sessions, including weekly one-to-ones and team meetings.
  • Support your team with complex queries, providing clear explanations, demonstrations, and motivation to help them excel.
  • Encourage others to identify opportunities to improve the customer experience and enhance Monzo’s ways of working.
  • Use data to spot trends and address performance gaps, making informed decisions to drive improvement.
  • Guide your team through business changes, ensuring clarity and alignment within your area.
  • Keep your team motivated and engaged, even during periods of high demand, as we continue to grow.
  • Interview for new members of your team, ensuring every candidate receives a world-class experience.

Qualifications

  • Experienced in providing thoughtful, empathetic management, supporting individuals while driving performance.
  • Passionate about developing people and managing performance effectively.
  • Understanding of business needs and the role we play in meeting service delivery obligations.
  • Skilled at providing direction and motivation, navigating change, and driving a clear vision forward, even in ambiguous or changing situations.
  • Confident in handling difficult conversations, including absence and wellbeing management.
  • A proactive self-starter who takes initiative and stays curious.
  • Hands-on and solutions-focused, able to spot and resolve problems while adapting to shifting priorities.

Benefits

  • £30,800 - £37,900 + share options.
  • Flexible working hours and trust to work enough hours to do your job well, and at times that suit you and your team.
  • £1,000 learning budget each year to use on books, training courses, and conferences.
  • All employees are given Macbooks and for fully remote workers, extra support for your work-from-home setup.
  • Plus lots more!

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Before You Apply
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📍 Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Team Manager, Personal Banking @Monzo
Customer Service
Salary 💸 £30,800 - £37,900 + share options
Remote Location
UK
Job Type full-time
Posted Mar 21, 2025
Apply for this position Unlock 54,120 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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