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Customer Service
Life Events Specialist
@Monzo
[Hiring] Life Events Specialist @Monzo
Mar 28, 2025 - Monzo is hiring a remote Life Events Specialist. 💸 Salary: £28,000 - £38,000 + benefits. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting customers dealing with bereavements and major life events as part of our 'Life Events' team.
- Communicate directly with next of kin and third parties following the disclosure of a bereavement or terminal illness via email, chat, and calls.
- Manage bereavements and third party access cases, taking ownership by supporting customers with formal and informal third party access such as Power of Attorney.
- Support customers who are currently in custody/incarcerated.
- Deal with internal escalations and work closely with other domains in customer operations.
- Communicate with the leadership team to share opportunities, identify risks and concerns, and provide feedback to improve customer support.
- Meet targets while receiving and providing continuous feedback.
Qualifications
- Previous experience supporting customers dealing with grief; bereavements or major/significant life events experience is essential.
- Strong track record of working with vulnerable customers or robust understanding of bereavement support within the financial sector.
- Experience in managing probate-related disclosures and enquiries.
- Excellent communication skills, particularly on the telephone.
- Ability to take and make calls is an essential requirement for this role.
Requirements
- Flexibility, resilience, and empathy to meet the needs of customers.
Benefits
- Salary range of £28,000 - £38,000.
- Guaranteed time off on your birthday if it falls on a scheduled workday outside of the training period.
- Remote work setup with Macbooks provided for all employees.
- £1,000 learning budget each year for books, training courses, and conferences.
- Additional support for your work-from-home setup.
- Plus lots more!
Logistics
- This role will be fully remote in the UK (must be permanently based in the UK).
- Start date for this role will be Monday 9th June 2025.
- Training will be Monday to Friday 09:00-17:30 for 3 weeks, carried out remotely (holidays and appointments are not allowed during the first 5 weeks).
- Shifts will be Monday to Friday between 8am - 8pm including bank holidays (37.5 hours).
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
£28,000 - £38,000 + benefits
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
