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Customer Service
Estimating Adoption Lead
@Higharc
[Hiring] Estimating Adoption Lead @Higharc
Mar 29, 2025 - Higharc is hiring a remote Estimating Adoption Lead. 💸 Salary: competitive salaries with significant equity. 📍Location: USA.
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Role Description
The Estimating Adoption Lead will play a pivotal role in Customer Success, particularly in driving the adoption and success of Higharc’s products, Procure, Showroom, and Config. This role focuses on empowering Purchasing & Estimating (P&E) and Sales & Marketing (S&M) teams to fully embrace Higharc’s solutions.
- Collaborate closely with the Customer Success Manager to create and achieve joint objectives as part of the customer Success Plan and customer adoption plan.
- Provide consultative experience to define mutual objectives, adoption plans, and make recommendations for scalable adoption practices.
- Inform discussions for CS-led Quarterly Business Reviews and ROI validation.
- Proactively engage with clients to identify opportunities for product adoption, expansion, and overall satisfaction.
- Collaborate with teams to ensure timely renewals and address any potential challenges.
- Serve as a customer-facing point of contact for the Integrations/Product Team and support relationships with leading homebuilder ERP providers.
- Create playbooks and train stakeholders on best practices, including internal training for other CSMs and Implementors.
- Drive urgency in internal and external project management to ensure successful implementation and deployment of Higharc solutions.
- Effectively articulate the value proposition of Higharc, showcasing how our solutions meet the unique needs of each customer.
- Develop and implement metrics to measure the ROI of Higharc's solutions for each customer.
Qualifications
- Strong project management skills with a focus on ensuring timely execution and achieving successful outcomes.
- Excellent communication skills, with the ability to convey complex concepts clearly and effectively.
- Experience with Purchasing and Estimating, homebuilding ERP & CRM systems.
- Familiarity with the AEC industry and/or Vertical SaaS is strongly preferred.
- Ability to understand and communicate technical concepts to both technical and non-technical stakeholders.
- Track record of successful customer relationship management and achieving high levels of customer satisfaction.
- Proficiency in forecasting renewals and assessing expansion opportunities, along with experience in managing these processes.
- Experience collaborating with Product teams to shape new product features.
- Proactive problem solving in dynamic environments.
- Loves interacting with customers, problem solving, training new users, and supporting existing customers.
Benefits
- Flexible hours to support work-life balance.
- Competitive salaries with significant equity.
- Comprehensive medical, dental, and vision coverage.
- Unlimited PTO and meaningful maternity/paternity leave.
- Access to short and long-term disability plans and a 401K.
- Stipend to create the ideal home office for remote work.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salaries with significant equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
