[Hiring] Player Support & Community Specialist @FRVR
Mar 29, 2025 - FRVR is hiring a remote Player Support & Community Specialist. 💸 Salary: unspecified. 📍Location: Portugal.
Role Description
We’re looking for a Player Support & Community Specialist to help us build a great experience for our players across multiple games and platforms—starting with Krunker, Upit, and more. This is a hands-on, entry-to-mid-level role with a big mission: to be the first line of contact with our players, solve issues fast, and help us engage meaningfully with our community.
You’ll be joining at a pivotal moment as we set up a brand new Player Support function from scratch. You’ll work closely with Leonardo Ramos, our Community and Player Support Lead, to make sure players are heard, helped, and happy. If you’re a gamer with a sharp mind for solving problems and communicating with people, we want to hear from you.
- Be the go-to person for handling player support tickets (email/chat) across multiple games.
- Jump into player conversations, manage expectations, and find the right solutions.
- Help create internal processes: canned responses, workflows, knowledge base.
- Translate player feedback into actionable insights for the game teams.
- Keep the community healthy—respond professionally, build rapport, and stay calm under pressure.
- Draft and deliver monthly reports summarizing support issues and community feedback.
- Spot issues early and escalate them when needed—know when to ask for help.
- Collaborate with Leo and other team members to help shape the Player Experience department.
Qualifications
- 2+ years of experience in customer support (chat, email, live ops—any B2C role counts).
- Perfect written English and great communication skills.
- High level of organization and a structured way of working.
- A natural problem-solver who can think on their feet.
- Genuine interest in gaming—ideally, you’re an active player yourself.
- Patience, empathy, and the ability to keep your cool when things get spicy.
- A team player mindset—knows when to collaborate and when to own it.
- Comfortable working fully remote and independently.
Requirements
- Hands-on experience with player support platforms (Freshdesk, Zendesk, etc.).
- Familiarity with Discord, Reddit, or social media management tools like Buffer.
- Created or improved support processes in a previous role (not just followed them).
- Experience writing FAQs, canned responses, or internal support documentation.
- Exposure to structured environments like Teleperformance or BPOs.
- Gaming industry background (not mandatory, but definitely nice to have).
- Knowledge of KPIs, SLAs, and how customer support and community performance are measured.
- Can translate player complaints into actionable feedback for devs or product teams.
Benefits
- Permanent work contract 📝
- 30 vacation days ☀️ 🏝
- Workplace Allowance of 250€ (1 time payment) 📎
- Personal Training Budget of 600€ per year 🎓
- Remote working setup 👩💻
- You will be a part of a fun & playful working culture 🏀
- After 3 years with FRVR, you can take your own Mini-Sabbatical: 1 extra month vacation + 2500€ budget 🧳✈️
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| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
