Back to Remote jobs >
Customer Service
Service Coordinator
@Brunswick Corporation
[Hiring] Service Coordinator @Brunswick Corporation
Mar 19, 2025 - Brunswick Corporation is hiring a remote Service Coordinator. 💸 Salary: $84,500 – $136,100 annually, plus bonus. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Service Writer role specializes in detail-oriented, customer-focused, cradle-to-grave handling of large vessels in a direct-to-consumer approach. The Service Writer is the primary liaison between consumers, field staff, warranty, and other internal departments.
- Complete ownership of cases to minimize or eliminate repair downtime.
- Interact with all internal Mercury and Brunswick departments, external dealers, marinas, consumers, and their representatives.
- Provide a specialized, personal, and seamless large vessel consumer experience.
- Report to a Service Director.
Essential Functions:
- Primary support contact between Dealers, TAMs, LVSS, PAE OEMs, brokers, and end-user consumers.
- Plan, develop & execute primary case ownership strategies for issue resolution.
- Advise on maintenance, technician scheduling, estimating invoicing, and closed-loop consumer feedback.
- Coordinate workflow to optimize priority and efficiency while interacting with all departments.
- Analyze technical service problems and recommend appropriate solutions.
- Perform other duties and various tasks as assigned by the Service Director.
- Acquire and maintain MU Outboard certification within the 1st year of employment.
- Demonstrate thorough knowledge of Mercury and Brunswick products.
- Participate with Legal and other Mercury divisions with special events, activities, litigation, boat shows, and business opportunities.
Qualifications
- Bachelor’s Degree in a business-related or engineering field or a minimum of five years of experience in marine service and repair or adjacent industry.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Participate and travel in the field up to 40%. Occasional multi-week travel events may be required.
- Ability to work independently, make accurate decisions, and analyze risk.
- Possess thorough knowledge of Mercury products while effectively training & demonstrating to consumers.
- Excellent interpersonal and consumer interactive skills.
- Knowledge of digital business software, including service scheduling and dealer POS systems.
- Able to thrive in a fast-paced, dynamic, changing environment with minimal oversight.
- Exercise thorough follow through and ownership of tasks to resolution.
- Facilitate clear written and verbal communication while maintaining meticulous record-keeping.
Requirements
- Customer service experience and complete understanding of service philosophy.
- Five or more years in a marine service-related capacity.
- Knowledge of Marine service and repair fundamentals.
- Proficient with Office 365, SalesForce, Oracle, and Lightspeed business systems.
Benefits
- Comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation.
- 401k (up to 4% match).
- Health Savings Account (with company contribution).
- Well-being program.
- Product purchase discounts and much more.
Similar Remote Jobs
More jobs at Brunswick Corporation
-
Human Resources $115,700 – $185,000 annually, plus bonus USAMar 21, 2025
-
Human Resources $85,800 - $138,200 annually, plus bonus USAMar 21, 2025
-
Finance / Legal 61,400 – 98,600 annually, plus bonus USAMar 19, 2025
More Customer Service jobs
-
Customer Service $51,800 to $71,200 annually CanadaMar 25, 2025
-
Customer Service $21 - $23 hourly USAMar 25, 2025
More jobs in USA
-
Software Development $150,000 - $200,000 per year USAMar 25, 2025
-
Software Development $200,000 - $275,000 per year USAMar 25, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,210 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$84,500 – $136,100 annually, plus bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
