[Hiring] Patient Experience Representative @Getlabs
Mar 25, 2025 - Getlabs is hiring a remote Patient Experience Representative. 💸 Salary: $17/hr. 📍Location: USA.
Role Description
As a Patient Experience Representative your primary task is to make outbound doctor calls trying to obtain the lab order for our patients. The company is counting on you to get as many orders as possible to avoid reschedules/cancelations. We are looking for someone who will hustle and care about doing a good job. You will also take inbound calls and answer Zendesk tickets.
- Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
- Make multiple outbound calls and send follow-up emails to resolve patient concerns.
- Be the first point of contact for all our patients via phone, text, email, and chat.
- Coordinate with doctors and physicians to retrieve lab orders.
- Respond to, troubleshoot, and resolve patients' issues in a timely and positive manner.
- Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients.
Qualifications
- 2+ years of customer-facing experience with medical experience.
- Tech-savvy, efficient, and self-motivated.
- Able to maintain a minimum of 11 tickets per hour with high-quality work.
- Empathetic, proactive, and takes pride in helping people resolve issues.
- Experience processing or reading lab orders.
- Ability to adapt in a rapid growth environment.
- Strong problem-solving skills.
- Personable and love speaking with others via phone, text, email, and chat.
Requirements
- While our teams work remote, you must have a quiet place to work and reliable internet.
Benefits
- $17/hr compensation (non-negotiable).
- Valuable stock option plan for full-time employees.
- Medical, dental, and vision insurance options for full-time employees.
- Paid time off.
- A company with a huge vision, a dynamic work environment, and a team of talented, ambitious, and fun to work with colleagues!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$17/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
