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Customer Service
Call Center Representative
@Lap of Love
[Hiring] Call Center Representative @Lap of Love
Mar 28, 2025 - Lap of Love is hiring a remote Call Center Representative. 💸 Salary: $16.00 per hour. 📍Location: USA.
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Role Description
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.
- Provide customer service by engaging in positive interactions with pet families
- Answer a high volume of customer service calls in a work from home/remote environment
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
- Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
- Meet all productivity, quality, and performance standards
- Guide emotional conversations in a calm and peaceful manner
- Go above and beyond to provide stellar customer service to pet families and our veterinarians
- Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
- Other duties may be assigned to the employee to ensure the highest standard of customer service
Qualifications
- Experience working in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
- Previous experience in a work-from-home environment or working with minimal peer interactions
- High attention to detail and ability to adapt to new processes
- Expected to be present for work, on time, every day for the entire duration of their shift
- Attend mandatory 4-week intensive training program at the beginning of employment
Requirements
- Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard
- Ability to lift up to 15 pounds
Schedule
- Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
- Schedule includes nights/weekends/holidays
- Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
- Medical Insurance Plans with 100% employee paid HSA option available
- Dental and Vision Insurance Plans
- Company Funded Wellness Resources (Mental, Financial, and Physical)
- Life Insurance (Basic, Voluntary, and AD&D)
- Long Term and Short Term Disability Insurance
- Retirement Plan (Traditional 401k with 3% match & Roth 401k)
- Generous Paid Time Off
- Generous Paid Parental Leave
- Bereavement Leave
- Training & Development
- Pet Insurance
- Remote Work From Home
Compensation
- This position is hourly non-exempt and is eligible for overtime
- Hourly pay starts at $16.00 per hour
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$16.00 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
