[Hiring] Senior Customer Success Manager @Udacity

Mar 22, 2025 - Udacity is hiring a remote Senior Customer Success Manager. 💸 Salary: unspecified. 📍Location: Japan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves helping leading companies empower their teams with training in the latest technologies.

Empathize with every aspect of the customer experience, putting customers' needs first.
Guide and coach customer executives, managers, and employees with a dedicated customer success process.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
Coach customers to be product experts and train their teams on Udacity methodologies.
Identify common customer challenges and actively suggest better solutions.
Partner with Udacity's Sales team to enhance their effectiveness.
Collaborate with cross-functional team members to translate business needs and product requirements into new solutions for customers.
Craft and adapt customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
Help drive customer references and case studies.

Qualifications

3+ years of experience in a customer-facing customer success, account management, or strategic consulting organization.
Software or education experience is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment.
Strong interpersonal skills and experience building internal and external relationships.
Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Written and verbal fluency in both English and Japanese languages required.

Company Description

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies.

Offers a unique and immersive online learning platform.
Powers corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing, and more.
Now an Accenture company, making significant investments in the Japan organization.
Revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Japan
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Senior Customer Success Manager @Udacity

Customer Service

Salary 💸 unspecified	Remote Location Japan
Job Type unspecified	Posted Mar 22, 2025

️

📍	Be aware of the location restriction for this remote position: Japan
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.