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Customer Service
Customer Onboarding & Support Specialist
@BrandBastion
[Hiring] Customer Onboarding & Support Specialist @BrandBastion
Mar 26, 2025 - BrandBastion is hiring a remote Customer Onboarding & Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Latin America (LATAM).
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves helping customers succeed by providing onboarding and support in a fast-paced environment.
- Own onboarding for Essential customers: Audit accounts, set up workflows, record personalized Loom tutorials, lead onboarding calls, and ensure accounts are fully optimized
- Convert trial users into happy paying customers by showcasing value early and often
- Provide pre- and post-launch support, troubleshooting issues and ensuring long-term satisfaction
- Act as the go-to implementation expert: Customize platform experiences to meet each customer’s unique needs
- Improve our operations: Create and maintain help center articles, suggest process improvements, and streamline onboarding flows
- Collaborate cross-functionally with Customer Success, Product, and Ops teams to bring new features to life and improve customer outcomes
- Jump in where needed: Assist Customer Success Managers with technical onboarding tasks and serve as an extension of the team
Qualifications
- Excellent English communication skills — both written and verbal
- Strong understanding of social media platforms and digital marketing
- Experience in a customer-facing role (onboarding, implementation, CX, tech support, or operations)
- A natural problem-solver who takes ownership, learns quickly, and loves helping customers
- Comfortable with shifting priorities and wearing many hats in a fast-moving, agile environment
- Tech-savvy — quick to pick up new tools and platforms
Benefits
- Shape your path: We’re a performance-driven team where high performers get real ownership and opportunities to lead
- Remote-first: Work from anywhere in LATAM while collaborating with global teammates
- Work with iconic brands: Support household names and digital disruptors across industries
- Help lead the AI future: Be part of a company shaping the next generation of brand protection and engagement
- Competitive compensation + 4+ weeks paid time off
- Global team meetups: Connect in person with your colleagues around the world
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| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
