[Hiring] Sales Order Processing Specialist @Turnitin, LLC
Mar 06, 2025 - Turnitin, LLC is hiring a remote Sales Order Processing Specialist. 💸 Salary: unspecified. 📍Location: Philippines.
Role Description
The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
- Process external customer purchase orders, signed Order Forms or other forms of commitments
- Provision new and existing customer accounts on multiple platforms for our various products
- Process internal customer requests
- Effectively resolve customer issues/concerns regarding purchases/provisioning
- Respond to customer email inquiries and requests
- Develop and maintain excellent rapport with customers, both internal and external
- Provide first hand support to sales, resellers/partners, finance, product support teams globally
- Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
- Perform other administration duties and projects as assigned
Qualifications
- High level of computer literacy
- High Level of attention to detail
- Excellent verbal and written communication skills
- Must be customer-retention focused
- Must be able to effectively prioritize, multi-task and work well as part of a team
- 2-3 years’ experience (preferred) in order processing, customer service or related experience
- Previous experience with SalesForce and Netsuite
- University degree
Requirements
- Candidate will need to work 9am to 6pm PHST or UK hours
Benefits
- Generous time off
- Health and wellness programs that offer choice and flexibility
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 06, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
