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Solutions Engineer @Turnitin, LLC

[Hiring] Solutions Engineer @Turnitin, LLC

Mar 18, 2025 - Turnitin, LLC is hiring a remote Solutions Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: Northern America, Asia.

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Role Description

As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operation Department role, you'll be a technical expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

  • Customer Engagement & Solution Design:
    • Engage in functional & technical discussions with customers, understanding their requirements and pain points.
    • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
    • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
  • Sales & Customer Success Support:
    • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
    • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
    • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
  • Knowledge Sharing & Best Practices:
    • Stay updated on best practices and product knowledge, sharing insights with internal teams.
    • Collaborate with colleagues on technical solutions and problem-solving strategies.
  • Product Representation & Travel:
    • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
    • Address technical questions and follow up on pending issues.
  • Continuous Development:
    • Invest in personal and professional growth, expanding your technical skills and product knowledge.

Qualifications

  • 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
  • Strong understanding of our product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
  • Ability to align technical solutions with customer needs and business objectives.

Requirements

  • Bachelor's or Master's degree in relevant/related fields.
  • Experience in Sales/Solutions Engineering and Management within the Technology sector.

Benefits

  • Generous time off and health and wellness programs that offer choice and flexibility.
  • Experience a remote-centric culture that empowers you to work with purpose and accountability.
  • Access to comprehensive package that prioritizes your overall well-being.

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đź“Ť Be aware of the location restriction for this remote position: Northern America, Asia
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Back to Remote jobs  >   Software Development
Solutions Engineer @Turnitin, LLC
Software Development
Salary đź’¸ unspecified
Remote Location
Northern America, Asia
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,161 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Northern America, Asia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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