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Customer Service
Customer Success Manager
@Turnitin, LLC
[Hiring] Customer Success Manager @Turnitin, LLC
Mar 08, 2025 - Turnitin, LLC is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Customer Success Manager:
- Manages a portfolio of customers in the region, handling contract renewals, escalations, and account growth.
- Builds strong relationships with decision-makers to scale accounts.
- Ensures customers get the most value from solutions, retaining them and growing usage and adoption.
Responsibilities:
- Manages a portfolio of complex/larger value key accounts, ensuring client success and satisfaction.
- Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
- Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
- Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
- Effectively communicates the value proposition of Tii products and services to clients.
- Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
- Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
- Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships.
- Executes a strategic plan to expand the customer base from within the existing accounts managed.
- Liaises closely with Sales/T&I Teams to take a hand-over on key accounts, ensuring a seamless service experience for the client.
- Works closely with Marketing regarding the communication and lead generation events required in the market/area.
- Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
- Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately.
- Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team.
- Tracks own performance, provides general data and reports, and updates as required.
- Generates referral leads for the Sales team through customer networks and relationship building.
- Actively progresses own personal development.
Qualifications
- 3 plus years of related work experience.
Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
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| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Mar 08, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
